Pyramid/Anthelio Workplace Review
Coder II, Remote - September 20, 2015
This position was a nightmare from the outset. I was initially placed with a Manager that had never worked with the client and the client had systems that made entering services a much longer and more complicated process than necessary. The Management of Pyramid only contacted me if he/she deemed there were issues with my performance and never bothered to get to know me personally leaving me to feel as if I was a number rather than a person. She also led me to believe that I was a problem before I started working for the client by telling me that I had not contacted her when I had proof of email.
The Coding instruction was inconsistent and the client Management/Coding training staff would check each individual charge and randomly decide on different levels thereby considering the Consultant Coder (myself) inaccurate. This was inconsistent with the passing audit review that I received from Pyramid twice and inconsistent with the written instructions received from the client.
PTO could be earned but not used for 6 months thereby rending anything earned within the first 2 months non-payable upon termination.
Human Resources would not answer all questions timely and expected the coder to pay for the updated credential out of their own pocket without reimbursement on their time frame rather than when the credential was due. Human Resources also expected the Coder to set up their own HSA account when that type of service has always typically been coordinated by the hiring company.
Equipment received was less than adequate with no wireless card capability which had to be purchased by the Coder. Disconnects routinely occurred while working and during training and the company attempted to routinely blame the Coders connectivity when the Coder had never experience those types of issues in the past 5 years working from home on their own updated equipment.
The Time Clock used by the Company made working off the clock routinely necessary to compare time sheets to other reports (3) and using that type of time clock system seemingly contradicted the ability to have the "flexible schedule" that Pyramid advertised.
Termination by Pyramid was a pleasure as it seemed that the company did not want to make any effort to resolve the connectivity issues and did not appear to have the appropriate staff to do so. Additionally, there was not a time frame given for the start of a new project when initially told that there would be placement on a new project.