Pyrotek is an international organization that specializes in the development, manufacture & sales of high-temperature materials for industrial applications within the aluminum smelter, cast house and foundries, glass & steel industries. Based in Spokane since its inception in 1956, Pyrotek employs over 2,600 employees in 34 countries. For more information, please visit our website: www.pyrotek.info.
To support our global ERP application, Pyrotek is seeking a self-motivated, career-oriented IT professional to work as a key part of our corporate IT team.
This position will be responsible for supporting Pyrotek’s ERP system. The individual will answer user questions, provide user training, write user instructions, as well as trouble shoot ERP system problems. He/she will interface at a technical level with the ERP vendor to resolve any program problems.
The successful candidate will have the ability to work well under pressure, good interpersonal skills and the ability to communicate with both non-technical users and technical staff. Report writing skills will occasionally be used. Experience with Visual Enterprise ERP software is a plus.
JOB RESPONSIBILITIES INCLUDE:
Provide first and second level support of existing ERP application
Create and update ERP documentation
Train ERP users and regional support personnel
Work with users and regional support personnel to identify, test and document bugs and enhancements to the ERP application
DESIRED QUALIFICATIONS – EDUCATION/EXPERIENCE
Attention to detail
Proven track record in software application support, training and documentation
Basic understanding of manufacturing and/or accounting processes
Previous experience supporting sales, procurement, manufacturing and accounting software
Experience working with different teams to generate and document best practices
Experience working with Infor’s VISUAL Enterprise ERP Application is a plus
Knowledge of programming structure and logic
Experience with Microsoft SQL Management Studio, SQL Server Reporting Service, SQL Script and Visual Studio
Computer Science degree or equivalent experience
Ability to travel domestically and internationally as necessary