Bilingual Customer Service Specialist
Q'Straint - Fort Lauderdale, FL

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For over 25 years, Q’Straint has remained focused on one mission: to develop the world's most effective wheelchair passenger safety solutions for public and private transportation. Our products and people help wheelchair passengers get to their destinations safely.

Today, Q'Straint is a global company with local teams serving our customers in over 50 countries throughout the Americas, Europe, Australasia, the Middle East, Asia and Africa.

We are currently seeking a Customer Satisfaction Specialist (for our Fort Lauderdale location) who shares our values, and has the desire and commitment to help us achieve our mission.

In addition to competitive compensation, paid vacation, holiday and personal days, medical/dental/vision insurance, and matching 401K (among other benefits), we are a people-oriented company striving to foster an exceptional work environment focused on serving our customers, working together, relentless improvement and building a world-class organization.

WORK SCHEDULE: M - F 9am - 6pm

POSITION PURPOSE
Provides outstanding service experience and ensures customers expectations are consistently met and exceeded.

DELIVERABLES & RESPONSABILITIES (Fundamental job duties)
- Provides outstanding customer experience
- Goes above & beyond to build customer relationship with new & returning customers
- Responsible for inbound/outbound calls and written customer correspondence
- Demonstrates solid knowledge and understanding of company products
- Maintains professional demeanor and customer focus at all times when representing the company
- Troubleshoots and resolves customer issues/complaints and follows-up to ensure problem resolution
- Maintains notes of customer inquiries, complaints, comments, transactions records, and actions taken
- Works proactively to identify and resolve possible future complaints
- Evaluates customer needs to identify appropriate product solutions and opportunities for cross-selling
- Educates customer on company products and its correct use
- Accurately and timely processes customer orders and RMA’s per procedures
- Prepares quotes
- Performs other duties as assigned

QUALIFICATIONS (Education, Experience & Skills)
- High School diploma and 3+ years of experience in customer satisfaction/and or sales; or equivalent combination of education, training, and experience
- Superior interpersonal and communications skills (oral & written)
- Customer service orientation and stress tolerance
- Computer skills; email & general business software (e.g. MS Office, Outlook, PowerPoint, etc.)
- Intermediate to Advanced Data Entry skills, with attention to detail & accuracy
- Highly motivated and results oriented individual able to work independently and as a team
- Bilingual (Eng/Spanish) highly desired
- Demonstrated efficient Time Management and Organization skills
- Demonstrated Analytical and Problem Solving/Resolution skills
- Intermediate Math and Reading Comprehension skills

PHYSICAL DEMANDS:
- Frequently required to stand, walk, and operate specified product equipment, telephones, and other office and technology equipment requiring gross and fine motor skills, and eye-hand coordination
- Frequently required to view detailed drawings or reports closely

WORKING CONDITIONS:
- Requires routine and frequent meeting of critical deadlines and details, which may be stressful

***********************************************************************************************************
To learn more about Q’Straint and Sure-Lok, and our products, visit us at www.qstraint.com and
www.sure-lok.com.

At Q’Straint, we take the time and effort to conduct in-depth interviews in which we discuss personal & professional goals, individual skills sets, and behavior-based competencies of the candidates. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability or any other protected class. It is our intention that all qualified applicants are given equal opportunity and that selection decisions are based on job-related factors.


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