QBE FIRST Employer Reviews

QBEFIRST is absolutely horrible. they treat their employees like dirt. supervisors talk trash about people they are managing. i did ten times the work and ran a queue with a manager who knew NOTHING about the queue. the managers are lazy. i was given supervisor work and getting paid like everyone else. no room for growth. everytime they change floor – more... queues you get a new manager. i changed managers 10 times in 2 years. each manager does thing differently, no clear info, different info given on policies by different managers. that company screws customers over on a regular basis. we all received an email of multiple customers all over the country in a lawsuit against QBE. its really pathetic, & the people that work there are extremely shady and secretive. im relieved im not there anymore, truly. that company is losing lenders by the day because of their poor business. i dont see them being open much longer. – less

Nothing stressful. The managers will attempt to make the job sound like it is full of stress, but for the pay it is not worth stressing over anything. Everyone is very relaxed and listens to iPods or watches movies on mobile devices all day.

this Company is an award winning 3rd party call center. their employee benefits that are available are really good, but expebsive. they also, toward thenend of my time there, were becoming less and less supportive of the employees in ant meaningful manner. there were changes being made regularly to make it easier to fire people for LMOST ANY REASON.

this Company is an award winning 3rd party call center. their employee benefits that are available are really good, but expebsive. they also, toward thenend of my time there, were becoming less and less supportive of the employees in ant meaningful manner. there were changes being made regularly to make it easier to fire people for LMOST ANY REASON.

Answering calls for homeowners to assist in claims support in property damage. I loved the people here and the managment,It was a very motivational experiance for me.

Take inbound calls re voluntary and lender placed homeowners insurance.
Learned much about flood coverage requirements, lender insurance requirements and computer programs such as microsoft excel and windows and dos.
Co workers are the best; work as a team and always willing to assist one another
Escalated calls.
The most enjoyable part of this job – more... is helping borrower's understand and resolve issues. – less

Fast paced environment.
Multiple clients.
Multi-tasking.

A laid back job, where you are as productive as you choose to be

a mortgage insurance - account payable is a position which requires to enter and update information and exceptions into a proprietary management system followed by sending out payments.

I worked in a mortgage outbound call center. I made phone calls to insurance policy holders to verify insurance policies. My job consisted of calling borrowers, agents and carriers. After phone calls the computer system had to be update to current policy terms

During a typical day I review claim documents and call customers to advance the claims we track. The work is not difficult. However, the culture is very divisive and run poorly.

QBE FIRST was formed following the purchase of Balboa Insurance by Sterling National. This was expected to be an excellent growth opportunity for all concerned. Unfortunately, the claims department did not fare well in the purchase as the Balboa claims leadership took over the Sterling Claims Operation and drastically changed the culture.

QBE First is a very professional company to work for that offers several opportunities for growth.

Transition to merge three different companies in three time zones simultaneously created a wide variety in daily priorities. I learned and experienced the value of listening and sincerely considering different points of view from co-workers with a different perspective. Creating policies and procedures for new systems, processes, and merging departments – more... allowed us the benefit of evaluating and implementing agreed upon best practices. Management empowered project teams to work through challenges and recognized achievements throughout the process. I work with a cohesive management team that openly shares team and individual milestones.

The hardest part of the job was maintaining business as usual for remaining call center teams as project and management teams began to be laid off.

The most enjoyable part was to see the call center team’s come together with determination, enthusiasm to learn, understand, apply and perfect all new systems, processes, procedures and work environment. – less

overall a good place to work, I enjoyed working for my supervisor he was fair and understanding of any personal issue an employee may have had. my co-workers were a pleasure to be around. the work itself was easy and self explanatory. It consisted mostly of data entry and spreadsheets.

I worked for this company for almost 20 years. The work environment is stressful. You are expected to produce with out making more then one error a month. There is no room for growth. They do not care for their employees. Working for them was the worst experience of my life.

Great place to work. Fast-paced work. No two days exactly alike.

I review insurance on condos and houses and have to receive up to date information - job pays well - no benefits - am looking for something in the long run

Daily Reports to be worked.
Work with Insurance Agents, Carriers.
Management is helpful and set good examples of working hard.
We are numbers and production driven company. Compliance is key and management and supervisors stay on top of you to ensure production and accuracy is to par.

My typical day at QBE was spent on the computer researching Home and Flood insurance for Mortgages that Bank of America services.