Customer Service Team Lead (Current Employee), Morrisville, NC – June 16, 2014
The company have change hands so many times, A typical day was taking care of my team with all work related questions, Management no comunication lake of skills, coworkers are split, The hardest part of the job is lack of leadersip skills
Senior Insurance Servicing Representative (Current Employee), Township of Moon, PA – April 5, 2014
Pros: good salary, vacation time and benefits.
A Typical day at work is working with Homeowners insurance. Updating new policies cancelling and reinstating policies. Calling carriers and Agents to find out the correct information for the Homeowners insurance. The hardest part of the job is people and the most enjoyable part of the job is people.
Customer Care Manager (Former Employee), Morrisville, NC – March 5, 2014
My days at QBE were never "typical." There was always something new, exciting and there was always the ever present notion to put out a fire or 3 within the week. I learned a great deal from my experiences within the QBE walls, ranging from gaining knowledge in Management, Leadership, Technical skills, Networking, Business Acumen, Sales & Marketing, – more... Training, Public Speaking, Hazard Insurance & Taxes, Human Resources & Compliance to name a few. The most challenging part of my job was balancing my workload to try fulfill the needs of my manager, peers, team, indirect reports, internal/external clients as well as the needs of my own. I wasn't always successful with this but I gave it a valiant effort each day. The most enjoyable part of my job was doing all I could to help my customers and company. Whether I or my team was rewarded with a bonus, raise, award, compliment or simply a smile, I deemed our efforts a success. I thoroughly enjoyed my experience at QBE and I plan to utilize it's teachings throughout the rest of my years. – less
Flood Insurance Servicing Rep (Current Employee), Fort Worth, TX – February 12, 2014
Pros: culture, people, little stress
Cons: unstable industry
Servicing loans for Bank of America in the flood department. Obtaining renewal information for condominiums and single-family dwellings. Making phone calls to carriers and agents when necessary. The managers and co-workers are very nice and everyone gets along well.
Claims Assistant (Current Employee), Sun Prairie, WI – January 19, 2014
This is a great company but I am a temp. Great management! Like everything about my job, lots of computer work Helping with customer service call center and that is challenging because I am definitely not a call center phone person
Loss Drafts Team Lead/Supervisor (Current Employee), Chandler, AZ – January 18, 2014
Pros: qbe has great culture
Cons: job security
A typical day at work includes running reports, processing insurance claims, reviewing time sheets for each employee, verifying documents before scanning them into the system, and accounting for all live checks. I have gained much knowledge for the business in handling escalated situations, processing claims for borrowers, and understanding the importance – more... of quality and productivity. The hardest part of the job is having to record the errors received daily by my co-workers, which requires additional coaching. There is some area of improvement for management, especially having to approach them with questions. What I have gained from management is constructive criticism and how to evolve as a person. It is very enjoyable working with all of my co- workers, as we all have been through difficult times. There is a lot of respect within our department, and everyone is able to talk about issues. – less
Rate & Form Systems Technician (Current Employee), Sun Prairie, WI – October 22, 2013
Pros: heatlh, dental, vision and 401k benifits
Unfortunately the company is conducting mass layoffs and outsourcing a lot of positions fo the morale is not very good right now. After 8 years of loyalty to the compay my position is being cut due to "cost reduction".