Professional and comfortable environment with a Company Kitchen.
Customer Care Representative (Former Employee) – San Antonio, TX – September 15, 2017
Working at Qualfon allowed me to learn about logistics. Logistics is a field I had never dabbled in before and I found it to be very interesting. The Company Kitchen was a very nice plus. Qualfon hours of employment were great for me and were even allowed to be adjusted.
Adjustable hours. Company Kitchen.
During slower call volume, I was asked to leave early.
If you are not in upper management, you are just a number
Esecentuals Beauty Consultant (Former Employee) – Fort Collins, CO – September 7, 2017
This company felt it was fair to put you on written warnings for a statistic that they were not able to track correctly. There were times that you would show up to work ill and ask to leave early and they would not approve you so you had ot make the choice of throwing up at your desk or loosing your job.
Customer service (Former Employee) – Fort Collins, CO – September 4, 2017
It wasn't too bad of a place to work. It was a typical call center, they wanted you to preform a certain amount during each shift but the numbers were always in reach and easy to maintain. The environment was very relaxed.
Great place to work if you have few skills or experience
IT Desktop Support Technician (Current Employee) – Fort Collins, CO – August 31, 2017
The people are really good people, the work culture is nice. Even the sales departments aren't as vicious about sales as many other call centers are. The culture is supportive although many people complain more than they should. The only real downside is that it pays poorly even for call center work.
occasional food and good advancement opportunities
Escalation Specialist (Former Employee) – Coeur d'Alene, ID – August 30, 2017
Call centers have their ups and downs. I had been unemployed for the 6 months prior to getting this job having just had my first child 6 months before. They overlooked the gap in employment. Sales are competitive, as were retention with the customers.
Customer Service / Sales Representative (Former Employee) – Fort Collins, CO – August 22, 2017
There are many clients that Qualfon works for. You may have a relaxed environment in one and a stressful, poorly-managed environment in another. Worse, the relaxed environment might get pulled out from underneath you when the client leaves (usually to get outsourced to the Philippines).and you'll get dumped into a stressful situation with a job you don't actually want. We've lost two accounts this year alone.
Telesales / Retention Consultant (Former Employee) – Hayden, ID – August 16, 2017
the management was so poor at qualfon that everybody thought they were about to go bankrupt, due to firing all the people who worked hard to build that place up and the impractical behavior. They also would cut us short on our checks at least $100 before taxes, over 10 of us that i can remember had kept history of our transactions and it was always short.
Sales Agent (Former Employee) – Coeur D Alene, ID – August 10, 2017
You could definitely count on having a paying job, the problem I ran into was the management was not on your side if anything happened. They moved me to a "better" Department and said I would make more, it cut my paycheck in half, and they wouldnt let me move back
Customer Service Manager (Former Employee) – Fort Collins, CO – August 10, 2017
Don't know if they changed staff when they switched names, but when i was there i worked for capital one which was great, but was short lived, them got put on to t-mobile. management was very hard to work with, and i was writen up for not having enough sales
Sales Agent (Current Employee) – Hayden, ID – August 8, 2017
I worked here for two years and I love everything about it besides one thing which made a huge impact on my decision to leave. They don't know how to pay there agents for the work they put in the bonus structure changes a lot and they pay a low amount hourly.
Sales Representative (Current Employee) – Liberty Lake, WA – August 7, 2017
During training, they make it sound like it is really easy to make sales and they talk a lot about how they're the ethical telemarketers with more or less Christian values. Then you get out on the call floor and they encourage you to lie about stuff and engage in shady business practices and they lie to you about just enough things to make you wonder if you can trust anything your manager says, And then you find out that maybe 25 percent of the people who work there can get enough sales to get any extra money. So unless you're really good at talking people into doing stuff over the phone, you'll probably be making $10 an hour and getting harassed by a manager who is allegedly trying to get you up to speed but is really trying to fire you.
relaxed dress code, lots of events and stuff that are kind of fun
sales goals that are unattainable for most ordinary mortals