Pros: the day went fast, and i accomplished my goal
Cons: it it is a challenge to work with people of different cultures over the phone.
1 enter, submit CF/complaints as CF Coordinator /Hotline on behalf of Field Service Personnel ,analyze and accept CF/customer feedback from rhe call center,assign complaints to investigator and reviewer.
I learned to classify CFs correctly,ensure all pertinent data required, populate GCAPA fields so data is complete 25-50 CFs /day
The management trained me and encourage me to be productive.
My co-workers are helpful and supportive.
It is a challenge to work with people of different cultures.
The enjoyable part of my job is when I accomplished my tasks for the day.