Thank you for your review. If there is ever anything we can do to help you please let us know.
I'm sorry you had a bad experience with our company. I will try to address some of the issues you have shared in this post. We always return bond money as long as we receive all of our property back after you have decided to leave the company. This includes any license plates and IFTA's you may still have in your possession. Also, if you have an accident the first $1,000 in damages comes out of your bond but we in turn take care of the rest of the charges, which seems pretty fair to me. If the vehicle breaks down we do not leave our drivers stranded. We will always work with the driver to make sure they are taken care of. If you have driving hours left in your day we will compensate you for those hours when the vehicle has been down 2 hours or longer. We have even put drivers in a hotel overnight to make sure they are ready to go back on the road when possible. I'm not sure who the management is that you are referring to but we managers strive to be available to all drives when they have problems and need someone to speak with. In regards to the ComData and the documents, of course we need to have the documents back to show you have completed your delivery before we can issue you payment. This is common at many other companies and nothing new to the industry. We try to make the process as painless as possible but there are steps that need to be taken to ensure payment is made in an orderly process. If you would like to speak with a manager you can feel free to contact us any time.
I'm sorry you have experienced a rough time with finding loads. Unfortunately there is seasonality to some of our locations. I see that you are in Griffin, GA and they have slow times between September and January. We are however ramping back up and will have more work than we can handle soon when we begin delivering school buses again. I would encourage you to try the business again when we are in our busy season. I guarantee you will see different results.
Thank you for the review. We like to think we are a pretty friendly group and take pride in treating our drivers like family. Unfortunately pay is always fluctuating depending upon fuel prices and the surcharges manufacturers include, we strive to always remain competitive in the market. We also like to advertise our same-day settlement process. It is absolutely possible to be paid same day for your run if you have all your paperwork together and ready. I know we are leaders in the industry for fast pay turnaround. Thanks again and let us know if there is ever anything we can do to help.
Thank you so much for the review. We love to hear feedback from our drivers. I'm glad you enjoyed your time spent partnering with us and wish you the best in your future endeavors. Please come back if you have the chance!
I'm sorry that you have had a bad experience with our company. I would love to be able to speak with you personally to find out what I may be able to help with in order to make you happier with your decision to join our family. Since our drivers are independent contractors and owner-operators we do not offer any health, dental or vision benefits as we are not your employer, only your partner. I would like more feedback on the comment about poor management if you feel comfortable sharing your experience with me. Please feel free to contact me at email@example.com