Under new management/ownership; Teamwork between coworkers makes the transition easier
Front desk agent/Night auditor/Supervisor (Current Employee) – Virginia Beach, VA – January 7, 2016
Days vary depending on weather, arrivals, departures, and who is staffed for the day.
We are currently undergoing renovations as well as battling an array of recurring and internal issues in the building. This in turn makes for disgruntled guests, a drop in our hotel's sales, and poor reviews.
Working as a front desk agent you are directly involved and primarily responsible for the satisfaction of the guests, but also regularly communicate and work with all other departments of the hotel.
It requires a lot of patience and thorough planning to ensure everyone is happy.
Having a healthy and friendly work dynamic with my coworkers makes shift changes run much smoother as we all keep one another up to date on reported problems and all and any expected events.
The most difficult part of the job is to try and make sure my job is done beyond a satisfactory level on the occasions where there's a combination of problems with the actual hotel and other staff not performing their duties properly.
However, most guests are understanding when issues do arise, and do their best to remain pleasant and patient as I assist them to the best of my abilities. Many guests, whether they're check-ins, departures, or even calling with inquiries are extremely polite and grateful for my services. Everyone likes to be appreciated.
good amount of hours for the location and time of the year; gained a lot of experience
erratic scheduling and always somewhat 'on-call', unrealistic expectations (front desk, MOD, maintenance, housekeeping, security, night audit [simaltaneously]) without 'fair' compensation