QualServ serves up quality by providing everything to turn an empty building into a functioning restaurant. The turnkey company brings together everything -- from design and construction to millwork, equipment, furniture, and fixtures -- for opening a restaurant or a wide variety of other businesses and institutions. QualServ also serves up installation, maintenance, and repair services. Don't need a complete restaurant? Customers may also order à la carte from QualServ's menu of products and services. QualServ's clientele has included the likes of Chipotle Mexican Grill, Extended Stay America, Papa John's, and Red Robin Gourmet Burgers. QualServ partners with Direct Capital Corporation to offer financing.
The partnership was created in the midst of the economic recession. Many franchisees struggled to gain access to funding in order to support their remodel and expansion plans. Direct Capital, which specilizes in franchise lending, stepped in to pledge a substantial portion of its lending capacity to QualServ clients.
The company's clients weren't the only ones to struggle during the recession. In 2008 QualServe completed a restructuring process that included a recapitalization through a debt-for-equity swap with its lenders. The company, which was lossing money and overleveraged, also consolidated business units, and relocated its headquarters from North Kansas City, Missouri to Fort Smith, Arkansas. In the process, QualServe streamlined its operations by eliminating its Kansas City production facilities and cut back its South Carolina operations.
QualServ has three warehousing, office, and manufacturing facilities in Arkansas, Missouri, and South Carolina. One of the largest companies in the industry, QualServ's size allows it to combine comprehensive in-house fabrication capacities with a nationwide distribution and servicing network. In addition to restaurants, QualServ offers its services to big-box retailers, schools and hospitals, government organizations, and hospitality and entertainment companies.
The company was formed through the consolidation of five separate foodservice equipment and supply companies in 1997 and 1998: Air Systems, Food Service Supplies, Remco, Smith St. John, and Tennessee Restaurant Equipment Sales. – less