Not a good fit for professionals with ethics and a beating heart
Professional (Former Employee) – Columbus, OH – August 12, 2013
This company was built on the foundation of open and honest communication, assuming positive intent and making/keeping commitments to members, clients and teammates. The foundation split and those left behind have been threatened with retaliation for speaking up, harassed under the guise of assuming positive intent and betrayed for political gain. All of this had gone unchecked without HR oversight for several opportunistic months while the ambitious "leaders" staked their claim in the inner executive and director level circles.
All the while, we front line patient service reps are trying to uphold the core of the business which is to reduce unecessary cost and confusion for memebers during a medical event. The PSRs have solid training and cultivation to perform this unique and extremely valuable service. However, since the culture of the company crumbled, the previous caring nature of employees at almost every level fell victim to the pervasive paranoia built up by repeatedly rewarded corporate-like negative behavior. The trust has been relpaced by lemming-like smiles-n-nods. This is a true tragedy based on what the original company values were and the kind of people it used to attract, develop and promote.
It can be turned around, but with only as drastic meaaures that got them into these circumstances. The service Quantum Health provides is invaluable to both individual members and the employer groups. Let's hope this current cultural downfall is just a phase and not a trend. Until it shifts back, it is not a recommended career choice at this time.
fresh popcorn. always.
severe lack of ethics-based leadership, unorganized growth, constant chaos and finger pointing