Care Coordinator (Current Employee) – Worthington, OH – July 19, 2017
A typical day at work would be receive inbound calls from both providers and members. Take my break at the time that I want and go home.
What I've learned was how to understand a claim when it has been processed both correctly and incorrectly, be able to go above and beyond for our members. Guide them to the correct direction and help them avoid paying more out of pocket for their medical bills.
Management is hard to depend on them. They tend to forget that at one point there were there. Their expectations are unrealistic. They make you feel that you're the one having an issue and not the rest PSRs
The workplace culture, they focus on food. They do feed us at least once a week and it's catered.
The hardest part of the job, it depends who is your sup. Some sups actually do care for you, others pretend to care and don't always provide you with the necessary info that you need to improve until it's too late. Sups not providing with accurate information and not having my back like they should
The enjoyable part of my job are the members that I assist in helping them with their health care journey and a few of my colleagues that I can depend to help me grow