Great Company, bad Team leadership.
Billing Customer Service Representative (Current Employee) – Florida – January 24, 2016
A typical day at Quest Diagnostics, for the most part stressful.
Most reps can answer about 100 calls a day which is good it makes the day fly.I have learned how to understand medical billing, Medicare processing policies and how to understand diagnosis codes and the way it affects insurance processing. I have also learned how to processing paper and web correspondence. Management overall there's a few great team leader's that care about their employees and appreciate the work you do, then there are the ones that don't care about what you do because they are only concerned about their "favorites". They will cover up all indiscretions so the 'favorite" does not face consequences. Meanwhile, the reps that come to work every day and exceed in most areas of their job face consequence for the few things that may be done incorrectly. The co-workers overall are great. The hardest part of the job there's a few things. First is the calls, not all the patients that call in are happy you do get cussed out on the regular and you have no choice but to deal with it and try not to take it personally, which isn't always easy. Second would be the fact that while you are working with other adults it doesn't always seem that way. Most days work feels like a daycare or like you are walking into high school all over again. The most enjoyable part of the job as to be is the rare occasion when the patient is actually thankful and appreciative for your time and help with their invoice. Or when you feel acknowledged for your work and efforts to go above and beyond for the company/billing department.
Excellent benefits, great pay.
Favoritism, unappreciative management.