Route Service Rep II (Current Employee) – MO – January 27, 2016
In logistics with Quest the job is pretty easy and it pays better than average. There's a big downside though. They don't really care about their employees. They have people in place who's whole job is to find ways to cut peoples hours to increase profitability. Management is a mess as well. Not only do they not care if you work there or not, but everything feels like they are "winging it" instead of having an articulated plan in place. Their policies are put in place very reactionary. Their raises are pathetic also. You at least get one but don't expect any more than $.10 to $.20 an hour annually. Supposedly it's a better working environment if your higher up on the career chain but if not, they don't really care about you.
Typical corporation - work with as few resources as possible and keep adding responsibilities without an increase in pay. You can ask the same question to 5 different people and you will receive 5 different answers; everyone seems to just "wing" it. The account managers are merely glorified customer service reps. They are entirely responsible for anything and everything to do with the account from the time the account is setup to billing & payment issues. The company does not entrust other departments (other than client services) to communicate with the clients. This leaves the account manager to deal with account setup, supply, collection site, and all billing issues including contacting your book of business every 2 - 3 months for anything that happens at the company. No time to be an account manager because you're being reactive and putting out fires daily instead of getting the opportunity to be proactive. The company tries to offer fun, bonding, and learning activities, but everyone is so overworked and busy that they are unable to enjoy or join in.
Work long hours, very minimal raises, no accountability with other departments, lack of leadership
Rep, PS 2 (Phleb) (Current Employee) – Aurora, CO – March 26, 2016
I can honestly say that it has been such an amazing job to work at. Management is great and very understanding. The only thing I can say is whatever pay you start with you must be happy because there are no big increase amount from there. You should negotiate to what you will be satisfied with. You get great benefits like student tuition reimbursement.
CA-Limited License Technologist II (Current Employee) – San Juan Capistrano, CA – March 10, 2016
Quest Diagnostics is one leaders in the clinical laboratory field. However, the benefits are not great, there are not enough employees to cover the workload, and because of this management tolerates poor work performance.
terrible work hours, not enough training, crowded work spaces, and not enough parking
Night shift supervisory leaves MUCH to be desired. Lead supervisor on third shift is nearly completely incompetent and spends the bulk of the evening ensuring that he never has to actually do any work. Very indecisive management. Never enough employees (because they're constantly firing everyone) and next to zero growth opportunities. Repetitive and boring workload (but what isn't these days, anyway?) The plus side: decent matching on 401(k) (after 12 months), tuition reimbursement, opportunities for relocation, corporate discounts (auto/home insurance, phone service and more), employee stock purchase plan, etc. etc. Health benefits kinda suck, dental is AWESOME (really!), vision is okay.
Mandatory overtime, bad management, horrible work/life balance, extremely high turnover, filthy (and I mean filthy) laboratory setting.
Productive, busy, challenging and exciting work environment
Senior Billing Representative (Former Employee) – Las Vegas, NV – February 9, 2016
I'm so proud working for Quest Diagnostics, with over 13 years experience working daily in a friendly environment where the patient is at the center of everything. In the billing process, I gained friends talking directly to patients, insurance companies and healthcare providers. It was with deep sadness when all employees were terminated due to reduction enforced.
i started in 1998 till 2015 i was able to work my way up in this company .I started as a processor then worked myself up to be a group lead in the microbiology dept as a plater the last five years i moved to the pathology department working with 30 pathologist .I was a problem solver had to be on the phone be the middle man between the surgeons and the pathologist also answer questions when needed it was hard and sad but quest merged with ameripath and they had the capacity to gross larger body parts so alot of us lost our jobs .
Senior Billing Coordinator (Former Employee) – Denver, CO – December 21, 2015
this company has horrible pay raises and salary. micro management and very nosey co-workers always worried about what your doing not focused on their own work and self. management plays favorites and will act like it's no big deal. The company does not pride it's employees enough to pay for supplies and give any types of lunches or holiday party's they expect supervisors to pay out of their pocket to help have decent parties and feel appreciated.
Phlebotomist (Former Employee) – Wichita, KS – March 2, 2016
I loved working at Quest, would go back in a heartbeat, I am greatful for the opportunity, salary,benefits and perks were great, I learned a lot, being that I never worked in IOP setting, I had really great trainers and with that knowledge, I believe quest has prepared and taught me how to be more productive in an iop setting
A typical day was organizing any sales meetings, making sure all reps Blackberry's was functioning, sending any correspondence requested by the Manager, scheduled flights, hotels rooms, meeting rooms, video equipment, menus for regional meetings. At Quest Diagnostics, I started in the billing department, interviewed for the position of Administrative Assistant for the General Manager, HR Manager, Compliance Manager, and Sales Manager. I received that promotion and as the company grew and more Admins was added to the workforce, I made the choice to remain with the Sales Manager and HR Manager. Due to more organizational changes, I remained with the sales force until retirement.
A very supportive management staff, and the benefits were excellent.
Senior Billing Representative (Former Employee) – Las Vegas, NV – January 19, 2016
First thing pulled reports, bank statements, and sent information to management. went about my work and interacted with co-workers when needed input from them.The most enjoyable part of the job was working with nice people
I've worked for Quest Diagnostics for 16 1/2 years and would continue to work for them but am trying to relocate to Tulsa, OK to be closer to my family. I started as an temp and was hired on within 6 months, i then became a custmer service rep and then after 9 years transferred to the billing department to start a new challenge. The patient billing department is great place to work, no matter what team i was on , we were family. I've learned to identify denails from 3rd party carriers and educate known issues to Sales Reps inquiring for external clients. Most enjoyable part of the job was our team working as one unit. I love going to work everyday. I will miss them and honored to say I'll always have a home there
Great benefits from day 1, paid time off, advancement and growth
not in Okalahoma (seriously no cons in my 16 1/2 years)
Courier/Dispatcher (Current Employee) – Chantilly, VA – September 30, 2015
As per resume, logistics courier/dispatcher. Have taken on new tasks. I believe I have a great rapport with not only management, supervisors, coworkers, but also other employees in other departments throughout the lab. I would say that the hardest part of the job is not having coverage at dispatch desk to just get a few minutes away for a breather, as the phones are extremely busy.
Lack of management communication as to how it affects your undertaking of tasks, supplies, responsibilities that one should really not be handling, but needs to be done. No raise or change of title for taking on much more than expected of others.
Phlebotomist (Current Employee) – Knoxville, TN – December 22, 2015
Let me first start by saying that I LOOOOOVE my job! This experience has been amazing, I love when patients tell me "You're Good!" I find it easy to get to work each day, as I enjoy what I do each day! I am always learning new things as in regards to testing. The hardest part of my job is when I have a difficult stick, or a patient with smaller veins and you may have to stick them more than once.