Busy work environment but enjoyed it.
Customer Care Order Entry Specialist (Former Employee) – Quincy, IL – July 9, 2015
A typical day at work included taking several phone calls. I quoted Climate Control compressors including special options, and Industrial and Air Master compressors with standard options. I would edit orders which included confirm pricing, lead time, freight, model configuration, customer number, etc. I also was responsible for entering standard and special compressor orders for Climate Control accounts.
I was also responsible for scanning and indexing purchase orders and supporting correspondence so we were able to maintain an electronic system.
Coordinate freight damage returns, issue RMAs, enter freight damage orders, and file freight claims.
Created documents/presentations using Word, Excel, and Power Point.
Kept track of the Order Entry Department’s vacation schedules.
I got along really well with my co-workers. They respected me and understood my contributions to the organization. One of them referred to me as the "glue" of the department.
There were a lot of different job duties so the hard part was getting all the work completed. I was able to know which duties were to be prioritized.
There were several aspects of the job that were enjoyable. I got to build a rapport with the customers who called in and also with fellow employees. I liked being able to do a variety of work.
Cafeteria on the premises.
Didn't get raises when the minimum starting wage increased for the job, therefore, always making a lower salary than new employees.