A typical day working as a Student Affairs Assistant kept me busy and enabled me to become well knowledgeable of the ins and outs of working in an office environment. I learned how to professionally communicate via phone calls and in person. I became very comfortable in conversations with angry or disgruntled parents of students. The first few such phone calls I received startled me and were slightly intimidating. I was able to get a good understanding of how best to defuse the situation by calmly helping the caller through their issue or transferring them to someone who was more appropriate to handle their issue. I worked with a lot of paperwork and completed tasks, including filing, copying, and shredding documents. I was lucky enough to have really great co-workers. I was the only student worker during my shifts. The secretary whose desk was next to mine was whom I worked with most closely and most often. She was very helpful when I first began working there. She really helped me master the responsibilities and tasks I was given on a daily basis.The hardest part of my job was during our busiest hours when I would have many phone calls simultaneously while also being responsible for a large stack of documents and files and directing students and parents coming into the office for disciplinary meetings. However, I would say this is the the area that I most benefited from as I was really able to improve on my multi tasking skills. By the end of my time in the office, I was able to successfully handle all of my tasks at once with no effort.