Pros: free food, soda vending machine, tea, monthly incentives, 15 minute breaks, do whatever you want in between calls
Cons: very repetitive, feel like a robot sometimes due to scripting.
A typical day at work would be coming in and getting everything ready at your cubical. Check e-mails, (since rules & guidelines) seem to change every other day or weekly). You'd have to be on the phone when your shift starts. Following a script on the phones for 2hrs and get a 15 min break. Another 2-3 hrs and you get a lunch. Depending on what schedule – more... you get, your lunch can be 30 minutes or an hour. Didn't really learn much except to keep quiet when customers yell at you. I just applied my skills to the job where I acquired from my previous jobs and it turned out okay. Headsets were outdated and difficult to hear through. Management was laid back but were not aligned with other management in the center. They always seem to be on different pages. Co-workers were all nice. Hardest part of the job had to be dealing with rude customers but keeping a positive attitude helped with that, so it didn't really bother me too much. Most enjoyable part of the job had to be that it was laid back and not sales aggressive. – less