QVC Employee Reviews

Found 434 reviews matching the search
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Live Broadcast Environment 24/7
Associate Manager, Social Marketing (Current Employee) –  West Chester, PADecember 9, 2015
Interesting company & business model, but difficult to maintain work/life balance due to 24/7 live programming.

Good opportunities to cross train with various departments. Management is very corporate and traditional, but co-workers are great and create a nice work environment. Big perk is the coffee shop in the main building, serving Starbucks beverages.
Was this review helpful?Yes3No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
QVC- Global company, high energy culture, diverse business model
Manager of Executive Development (Former Employee) –  West Chester, PADecember 7, 2015
Global growing exciting business with a many career opportunities for growth.
Fun, high energy place to work with talented, positive people with a strong culture guided by corporate values.
High level of personal accountability among team members can lead to extra stress and long hours
Was this review helpful?Yes2No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast Pace Work Environment
Order Services (Former Employee) –  Port Saint Lucie, FLDecember 5, 2015
QVC has a fast environment and work atmosphere. The team is very supportive and everyone is willing to help you improve your skills. The salary was decent and there were many opportunities to grow in the company if you showed interest and determination. Internal and external customer service always was handled positively and professionally.
Pros
Great Work Environment, Great Pay, Great Hours
Cons
Closing down the Port Saint Lucie Facility, Call-On Position, Cubicles
Was this review helpful?Yes1No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work facility able to execute task easily
Private Contractor (Former Employee) –  1365 Enterprise Drive East Goshen Township 19380November 25, 2015
I arrive to work at 4pm to assess and facilitate my situation. An addition teamwork and helping where needed execute the task easily. Its fun to work with the equipment to make the facility a cleaner place.
Pros
Minimal supervision
Cons
No benefits
Was this review helpful?Yes3No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun work place with supportive management
Benefits & Wellness Coordinator (Current Employee) –  Port Saint Lucie, FLNovember 19, 2015
There was a lot of variety in what I did each day, ranging from the monotonous tasks to new projects that were challenging and exciting. Loved what I did and sorry that I have to leave
Was this review helpful?YesNo1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
aggravating, rude, nasty customers
Order Entry Representative (Current Employee) –  Port Saint Lucie, FLNovember 16, 2015
QVC spoilling thirer customers on the employee's cost, if the customers are nasty, you will have bad day at work, customers treats you as slave
Was this review helpful?Yes3No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
qvc nice place to work for awhile, not lon term
Receptionist, Switchboard operator (Former Employee) –  West Chester, PANovember 16, 2015
QVC was a nice place to work with nice people, The management however did not care about the receptionist position. What i mean is they never gave us any respect.
Was this review helpful?Yes5No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company with great people
Sr Manager, Consumer Insights (Current Employee) –  West Chester, PANovember 13, 2015
QVC is a challenging and exciting place to work, with friendly and talented people to support you. A live show and a wide variety of products for sale make the business model both successful and unique.
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not good place to work
Distribution Manager (Former Employee) –  Lancaster, PANovember 11, 2015
Supervisors treated like second class citizens, not good place to work if you are in management. No values when it comes to respect for supervisors.
Pros
Good benefits
Cons
Bad leadership
Was this review helpful?Yes7No3
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A good place to work.
DISTRIBUTION SPECIALIST/PRINT ROOM COORDINATOR (Current Employee) –  Rocky Mount, NCNovember 4, 2015
Qvc is a very fast pace place, a good place to work. The most busy part of the year is Christmas peek season...which goes from Oct.-Dec. The management team is OK, not the best, but not the worst.
Pros
long breaks
Cons
lack of work from Jan-Oct
Was this review helpful?Yes2No3
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Diverse position in a dynamic, fast-paced environment
Community Affairs Coordinator (Current Employee) –  West Chester, PANovember 3, 2015
Every day in Community Affairs is different and a fun challenge. My main responsibility is to manage the workplace giving campaign requiring me to interact with all levels of management and associates. Administrative and people skills are used daily.
Was this review helpful?Yes1No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun because of fellow co-workers, but becomes boring very quickly.
Order Services Representative (Former Employee) –  Chesapeake, VANovember 2, 2015
A typical day at work includes logging in one time, logging in to the computer, taking the orders of the customers, responding to complaints and praises, transferring to the right departments, being patient with every single customer no matter what, and using the right aux codes.
I learned that the point system is very stressful and annoying. QVC does not matter what the situation is about that causes you to be absent or late, If either one of these happens, points will be given. When an employee accumulates to many points, they are eventually terminated.
Talk time with a customer must be below a certain time limit even though many customers talk on and on. You are not allowed to be rude or hang up or became inpatient no matter what. If your talk time is high, that's a bad thing. However the fact that the supervisors sometime work with you is a plus.
Employee are monitored and scored. If talk time is high, everything in the scripts are not read properly, you don't take the time to look for items or help the customers (even though that is Customer Services job), then your score will be low.
All the monitoring reports, aux codes used, attendance, punctuality, customer satisfaction recorded is then used for your yearly report. If it is negative, than termination is possible if there is no improvement.
Disability doesn't matter. Accommodations are not provided for the non-physically disabled. It doesn't matter to them. If you are in a wheel chair they might accommodate you. If you are depressed, bi-polar, have Attention Deficit Disorder, non of these things mater to them.
  more... All that matter is you need to show up to work regardless because if not, you will receive points.
Having the encouragement of your team-members is one of the most positive qualities their at QVC.
The hardest part of the job is sitting on your butt the entire time and speaking to thousands of customers over and over. It becomes quite repetitious. Another part, is remembering to use the correct aux codes at all times. Also, the monitoring of your calls are never known. Another thing is not becoming easily bored and to remember to stretch as often as possible.
The most enjoyable part of the job is when customers thank you for being nice, respectful and helpful to them. Another plus are the breaks and lunch-time that is much needed. Also, other employees encouragements are really nice, especially when the supervisors do not do it, and all they worry about is our talk-time, and our aux code usage.
  less
Pros
health benefits, full-time employment, encouragement from co-workers, easiness of the job
Cons
Cafeteria not open during third shift, no communication between the supervisor and employee, unless the emplyee initiates it, it's their way or no way, management does not listen to the employee, just the supervisors, there are no second chances if you make a mistake, becomes a boring job very quickly
Was this review helpful?Yes13No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great people and culture
Photo Studio Manager (Current Employee) –  West Chester, PANovember 1, 2015
QVC has a great culture that promotes real relationships.
However, due to constant reorganization; the staff is in a state of adjustment quite often.
Also, salaries and bonus eligibility seem inconsistent, and promotions are often given in title only without a raise.
Pros
Great corporate values and culture
Cons
Inconsistent salaries, and low merit increases
Was this review helpful?Yes4No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
enjoy the job
Order Entry/Customer Service (Current Employee) –  Port Saint Lucie, FLOctober 31, 2015
excellent job,good advancement oppurtunities,nice employees,I enjoy working for a great flexible company. You can move up if you choose to,you can cross train to customer service.
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not the best job
Forklift operator (Former Employee) –  Florence, SCOctober 29, 2015
Management is shaky. Work is easy and somewhat enjoyable. I liked the 10 hour shifts. Production requirements with no incentive to meet them. I.E. bonuses
Was this review helpful?Yes4No
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive atmosphere great work ethic
Order Entry/ Customer Service Representative (Former Employee) –  San AntonioOctober 22, 2015
My work experience with QVC was amazing the company really does live up to their standards as one of the worlds leading televised retail networks.
Was this review helpful?Yes5No4
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very interesting workplace
Warehouse Manager (Former Employee) –  NCOctober 22, 2015
I was in charge of loading and unloading all trucks with merchandise, keeping a daily log of all deliveries. Maintaining a neat and clean working environment. Making sure all vehicles at the workplace were operating smoothly.
Pros
Room to grow
Cons
Bad management
Was this review helpful?Yes1No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
QVC is a great company
Brand Marketing Manager (Former Employee) –  West Chester, PAOctober 21, 2015
Great people, fun ideas, and lots of perks. I really miss it now that I have left. There was never a dull day and people are very passionate there. My manger was amazing.
Was this review helpful?Yes3No2
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good working enviornment
Customer Service Representative (Current Employee) –  Chesapeake, VAOctober 12, 2015
I enjoy working here, but it can get a little stressful in customer service. every day is basically the same system wise, but the customers are all different.
Pros
good benfits, friendly co-workers
Cons
changing your work schedule is a headache. they refuse to change it
Was this review helpful?Yes6No1
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
customer service
Customer Service/E-Services/Live Chat (Current Employee) –  Port Saint Lucie, FLOctober 10, 2015
providing customer service, learned to resolve a customers complaint in a timely fashion, co-workers are great, hardest part of my job is dealing with upset customers, the most enjoyable part of my job is resolving the issue and getting the customer off the phone happy.
Pros
flexible with time off
Cons
short lunches, take more than gives
Was this review helpful?Yes1No1

Overall rating

4.0
Based on 459 reviews
5 stars
4 stars
3 stars
2 stars
1 star

Ratings by category

Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Culture