Distrbution processor (Current Employee) – Lancaster, PA – October 31, 2017
I've only worked here for a short time, but within that time I have found that the amount of work you do is more then what you get paid. Every position there has a rate you must maintain, which should be reasonable but it's not. You have to rush yourself to meet what they want. They say safety but when you purpose something to fix it they just ignore you even when someone gets hurt. They say there is no forced mandatory but every month I've been there, they have had a required period that you have to do within a time frame. They make you work every holiday except for Christmas. Plus side to working the holiday is you can bank that day to use when you want.
Paid personal time, comp holidays
Low pay, work holidays, 10 hour shifts, bad work ethics
Customer Service Agent (Current Employee) – Chesapeake, VA – October 30, 2017
The leadership set the tone for a pleasant work environment. Your peers are nice and willing to help. The 10 point reliability program for attendance makes if very difficult to deal with emergency absences (I.e. accidents, child care issues, illnesses). A complaint filed against employee carries a lot of weight in an employee's file. Management tends to lean toward customer. No matter how many awards and customer accolades one receives a caller's complaint can lead to a quick termination. The investigation and judgment may not be fair.
Director (Current Employee) – West Chester, PA – October 21, 2017
QVC is not a place you want to go if you are an inquisitive, dedicated professional. It's a place you go if you want to get lost in a sea of people and inefficient processes that management says they want to change, but really don't. I've never seen a more aloof and out of touch group of senior leaders.
Big cafeteria, employee discounts, famous people show up
It's like a religious cult...they don't know anything outside themselves.
Customer Service Representative (Current Employee) – San Antonio, TX – October 20, 2017
qvc is not a good place to place to work, management tells you that they will have your back when it comes to irate customers that says lies. they give u false information. they care more about our talk time and lost hours then the customer.
very busy place to work learn lots of different things unloading trailers checking all product to make sure it matches what on the BOL Loading trailers making sure it was loaded correctly Also operated fork lifts yard truck keep up with everything on the yard an worked in transportation
Sales Representative (Former Employee) – San Antonio, TX – October 2, 2017
i have never worked in a call center that is this badly managed. the sups dont have any thing to say to you unless the are ragging on you. call guilty has no common view on calls. had more than one sup tell me they could not do my job, because of the handle times. i would tell all my friends to stay away from this place like the plague. if i could change the past year of my life i would have found a different place to work.
Order Services Representative (Former Employee) – San Antonio, TX – October 2, 2017
Team Manager was never there to help us with what we needed. Anytime we would see managers is when they would review our calls with us. Was part time and wanted to go to full time but couldn't due to the fact that "I applied as a part timer and I will stay as a part timer" said by manager.
Customer Service Representative (Former Employee) – Chesapeake, VA – September 28, 2017
: automated dialer, tactfully handling escalated calls, correcting shipping issues, authorizing returns and refunds, and processing payments for past due orders. Assisting customers place orders through