Marketing Specialist (Former Employee) – West Chester, PA – September 19, 2016
Great place to work for many years, but going through a rough patch with new global realignment. Struggling to maintain a relevant business model so sales are slipping resulting in major layoffs. Good people and talent to be found there though.
I loved my time being at QVC, if I had another chance there I'll melt. I had no issues with that company. People knew how to do their work without causing any issues! We even had a little work out before work and each break! Because of the heavy objects they didn't want any of the employees getting hurt. Which is very understanding, QVC is an outstanding job for anyone to be apart of !!
I have worked at QVC going on nine years now. It can be a fun place, to work and I would recommend it to someone for their first job. The work at times can be taxing, but on other days due to volume very laid back and easy going. Myself started as a part-time associate and moved up steadily over the years. However, once a certain level is reached, upward mobility pretty much comes to a halt. Other than that like any other place how enjoyable it is, depends largely on the individual.
The most enjoyable part about this job is working with others. This job is an positive environment with growth opportunities. QVC was great place to work. Friendly people, nice atmosphere, and excellent benefits.
Fraud Analyst (Current Employee) – West Chester, PA – September 7, 2016
QVC is a great company to work for, and they really take care of their employees. Management is good and they let you grow and learn. A typical day starts at 8, and you are busy with work that comes flowing in all day.
Department Assistant (Current Employee) – Rocky Mount, NC – August 30, 2016
QVC provide their employees with the opportunity of having fun while working and interacting with competitive strategies to make the work place safe and rewarding. This culture allows employees to learn how important internal and external customers are to the success of the organization as a whole.
Order Services Representative (Former Employee) – Chesapeake, VA – August 23, 2016
It was repetitious work. My co-workers were the life of the shift. Loved talking with the customers. My management team was fantastic and helpful at all times of need. The busy season was great as it kept you focused and competitive.
Fun place to work , I've learned how to prep food, I would say the management there is slightly above average, my co-workers were fun to be around they always made sure i did something right, the hardest part of the job was putting frozen goods in the right place, the most enjoyable part was my co-workers and I having lots of fun.
Customer/Order Service Rep (Current Employee) – Chesapeake, VA – August 11, 2016
QVC is not the place to work if you enjoy helping customers or if you're looking for long term employment. When a company is consistently hiring more than any other call center in their area, that is pretty much a red flag.
They don't have the typical metric system found in most call centers. That's what attracted me to this company.
However, the things they don't tell you in orientation or in training: talk time=3 min or less (unheard of at any call center). It takes most customers 3 min. to tell you their problem. Due to the short talk time, a majority of the customer's you get on your line are repeat callers , they are angry, they have attitudes because the last Rep either disconnected the line, gave them misinformation, or they felt rushed and just wanted to double check to make sure their issues were handled properly (a lot of the time they weren't). QVC definetly don't put emphasis on customer service, and because of that, you MUST have thick skin to work here. Basically, your just there to say hello and goodbye, anything more would affect you talk time.
Also, they operate on a yearly point system, 10 pts. is the max. 1 pt. for being 1 min or more late from breaks or using more than the alotted 30 min for given per day breaks. 1 pt. if you clock in/out more than 3 min early/late form lunch. 1pt. for clocking in 3 min early/late for start of shift. 2 pts. for scheduled time off if you do not have vacation/personal time to use, 2 pts. for calling off no matter the reason. 4 pts. if you don't call at all. Very easy to make 10 pts. When you reach your point limitmore... security will come to your seat and escort you to the door, you will not receive warning, instant termination very embarrassing.
Lastly, the co-workers are the best thing about the company. Some of the Supervisors are cool, if you can find them. They tend to disappear and your left relying on the help of other employees who may have started only a month or two before you did. Fortunately, the fact that you can never find a supervisor when you need one don't matter, most of the Supervisors don't know what they're talking about most of the time anyway, they just tell you to look up the answer youself. Once you leave training your pretty much screwed if you don't get to know and surround yourself with the more seasoned employees, they know more about the policies than most of the supervisors, and they're available and willing to help.
Basically, this job has a lot of unnecessary stress and a lot of people doing a lot of unethical things to keep their talk time and points down so they can keep their jobs, and a company that don't care, they basically foster that type of behavior.less
Order Services Representative (Former Employee) – Florida – August 10, 2016
This was a great company to work for. Very respectful of employees. Listen to employees and improved working conditions. Was very supportive of customers and employees. Flexibility in working schedules. Great benefits.
The hardest part was the repetition of the process which was tedious and the volume of calls where often high without a slowing down.
Administrative Assistant (Former Employee) – West Chester, PA – July 28, 2016
This use to be a fun and great place to work. Unfortunately they decided to send our jobs to a southern state. I can't say anything bad about working here if you are in a clicque then you are good, if you have friends in higher places you will get a job or two super fast.
Shipping Warehouse Assistant (Former Employee) – Suffolk, VA – July 27, 2016
I worked in shipping during the holidays. We loaded packages onto the trucks so that they could be shipped to customers. The hardest part about working there is that it's very physical and the breaks are short. There is opportunity to grow and advance.
Nice break area, nice people, awesome supervisors and leads
Marketing Manager (Former Employee) – West Chester, PA – July 26, 2016
The culture has changed considerably in the last 5 years. Upper Management (VP and above) in particular, are clueless and do adhere to or uphold the core principles of the company. Self promoters are more recognized than hard workers. Employees are not valued and do not have clear career paths.
Few. Benefits are fine.
This is not a very generous company. Inadequate leaders and a very stressful environment.