They treat you like your not even a human being. I was a combo driver. I would work the dock and also drive. When I worked the dock. Management would play with there cell phones and talk bad about everyone. They couldn't answer any questions you may have. They would get irritated if you didn't have a fork lift. Imagine a company this size not having enough of the proper equipment. Then when I drove they hated giving out any driving instructions. They didn't know the names of the places or the addresses of them. They just expected you to know them. They will lie to your face and make false promises.
Would not recommend customer service if considering R&L
Customer Service Representative (Former Employee) – Wilmington, OH – March 2, 2017
This place was a nightmare, people drop like flies out of this department, they can't keep it fully staffed even though they are constantly training new hires...the job isn't hard, you deal with a lot of mean people but they aren't half as bad as the management, management is under qualified and over all under educated. Upon telling my boss we could really fix the stigma in there and people would want to stay (as the job really is EASY) to which he replied "there is no astigmatism in this office" and implied that it was rude to use big words. They prefer their staff scared... and because of the STIGMA, other departments don't want to hire from customer service. There is little to no growth at this position, and on top of ALL of that, the hours are terrible and the pay is even worse. (Benefits + insurance aren't great)
P and d and line haul driver (Former Employee) – Janesville, WI – December 14, 2016
Both dock management and terminal manager are the worst I have worked for. They dont pay overtime. They play favorites with drivers. They push the hard working ones to do too much, while allowing the lazy one to do the bear minimum. They push you to work without lunch breaks, force ot without ot pay, and dont load freight in proper order to unload. You have to supply/purchase your own pallet jack. They talk a good game that they are family oriented company, but it is just talk. greatful to have parted ways with this company
Good p and d dispatcher
Horrible dock and terminal mgr, no ot pay at all, horible benefits
Management and supervisors were fantastic. Very low key work environment. Over all it was a good job except for the low pay and expensive benefits. Also there was a lot of unpaid time. Waiting at turns, origin breakdowns, hook and drops, and other things that are out of the drivers control were all unpaid.
Line Haul Driver (Former Employee) – Farmington, MN – January 31, 2017
Overhaul appearance is good and direct management is fair. Upper management however is extremely poor and seems not to care for it's workers, there safety, environment and equipment. Health and retirement benefits were good, but beyond that needs improvement.
P+D (Current Employee) – Lebanon, PA – December 27, 2016
Ive been here for a year and i cant complain about anything except that im kinda bored. The money is great and so are the benefits but if you like to interact with customers on a personal level and have fun than thats the only downside. Otherwise this is a perfect company. Honestly. Easy job.
Money, benefits, home time
Cant really say theres any real cons. They take care of you if youre a worthy employee.
Loader/Unloader (Current Employee) – Jacksonville, FL – October 26, 2016
Great Job, with a great group of co-workers i work with. Great supervision team. We help eachother when one another needs help. this is not a HARD job AT ALL. The most enjoyable thing is to be around employees with great humor that make you feel good as you work. I believe good character and laughter, not horse play, but laughter is what every job needs.
we can win jackets, walmart cards, great pay, fun people to work around, off on weekends
Driver (Former Employee) – San Lorenzo, CA – February 28, 2017
This is a company to just stay afloat. No OT pay, 401k after 1 year, medical benefits very expensive, you share your truck with the line driver almost every day and trucks keep braking down. Awful management but great dispatcher.
Operations Clerk (Former Employee) – West Valley City, UT – August 18, 2016
My job was simple and I enjoyed it. The company overall is a mess. Preferential treatment starts from the very top. HR is staffed by bible-thumpers, at a central location that serves the whole county. Pay and benefits aren't great. PT dock workers actually take an hourly pay cut if they go FT! Locally, day and night shifts can't seem to work together for the common good. Supervisory presence is definitely lacking on the PM shift.
All that said, I had a lot of fun working at R+L! Lack of supervision isn't always a bad thing.
Hoblets, donuts on Friday, relaxed environment, weekly pay
Line Haul Truck Driver (Former Employee) – San Jose, CA – June 4, 2016
If you have a job u better stay there don't even think about it to work for this company I stared as a line haul driver staring at 9pm to 10 am sometimes 11am good hours after a couple of months the guy on charge I won't say manager that's to much title for that alcoholic guy, well he moved me to p&d working on the dock for 3 to 4 hours I was doing between 13 to 17 deliveries and doing 5 to 9 pickups everyday as a p&d driver u only gonna get 34 to 40 hours if u have luck makes 42 hours pay hourly is 26.33,benefits are expensive, trucks are fair I was luck driving one of the new ones , oh another big thing there's only like 4 drivers that have over one year working there everybody is quitting everybody is complaining drivers start 10am to 11am then u has to be rushing all day long without taking ur brakes
R&L is a unique employer, they have giveaways for employees and after you have been there for a year you have the opportunity to apply for positions in other departments in order to advance your career. However, the pay is very low and they will pay more for new employees, versus employees that have already been working for the company, which I feel is bad business. The company has also been around for so long that the chain of command is nonexistent, management thinks its okay to contact ceo's-very unprofessional.
Material Handler/Forklift Operator (Former Employee) – Arlington, TN – July 7, 2016
I worked there a while ago, but i took day off and got fired. The other new guys missed 2 days a week , but nothing. Oh yea they were family friends with managers. They do not give you enough hours so they don't have to give you benefits. It is a easy job any one can do any job in there, simple for beginners. They were not very helpful, no one wanted to do anything for any one else.
Forklift Operator/Customer Service Representative (Current Employee) – Syracuse, NY – May 17, 2016
I typically work a 5 hour shift and it feels like it goes by very quick because we are usually very busy at work. I work a small outbound operation with 1 other guy and a dock supervisor who I enjoy working with. We dont communicate much unless it has to do with something on the dock, but we are too busy to stop and talk for the most part. The hardest part of my job is getting pieces to fit on trailers that wont or will just barely fit and making sure they are secure. The most enjoyable part is sitting on my lift and pulling freight off the back of a trailer, it is easy and not physically challenging in any way.
Most days I would start work at 830 am, clock in, work feight on the dock and load freight on trucks, get my feight bills and do my pre trip truck inspection. driver my assigned route and deliver freight.
great company, really good benifits and pay
long days and sometimes hard to make plans for time off
very demanding w/long hours is a typical day . I learned that a good listener and sense of organization and cool demeanor are key to being a manager. I became a manager because I accept responsibility and see the business as a whole . I accept employees are not perfect but daily reinforcement of company policy and consistency are essential to daily success. The hardest part of this particular job was the outside factors such as equipment failure and unexpected time failures that tend to back your operation up .the most enjoyable part of the job was knowing with a plan in place and willingness to adjust for the sake of your customers that you could clock out every day knowing you did your best .