R.H. Donnelley Employee Reviews

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Company No Longer Exists
LOCAL SALES CANVAS COORDINATOR (Former Employee) –  Morrisville, NCJuly 27, 2017
This company no longer exists. However, when it did and while I worked here, it was a great company to work for. The environment was friendly, benefits were amazing and the salary was ok.
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Too Corporate
Dark Room Tech, Paste-up and Proof Reading (Former Employee) –  Elgin, ILMay 9, 2017
Little regard for employees.cut throat managers, learned old school skills like pasteup and shooting half tones, which soon became obsolete. My supervisor as the time was a bad organizer and short tempered. not a good combo at deadline
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Incredible Career Opportunity For the Up and Coming Sales Agent
Marketing Consultant (Current Employee) –  Portland, ORNovember 28, 2014
My typical day as a Marketing Consultant for Dex Media (R.H. Donnelley) consists of calling on leads and assigned advertisers, setting appointments to review their existing marketing efforts, analyze their website for rankability, offer solutions on how to improve their exposure to their target market, create solutions for their next year of marketing and impliment them through partnership with our graphic artists, website developers, SEO/SEM campaign managers and act as a liaison to the client business owner.
I have greatly enjoyed the people I've worked and trained with within the organization. They are excellent at finding great people to represent them directly to local business owners. Sharp, bright and diplomatic individuals who are highly motivated and determined to succeed within a very nurturing and innovative work environment.
One thing I feel is a weakness within the company; their internal systems. But, I recently learned that they have a strategy to simplify their account boarding process in 2015. This is amazing amidst such a fast-paced company that seeks to set the precedence in marketing innovations nationwide.
Pros
Workplace culture and quality agents with character and integrity.
Cons
Internal account boarding systems, which will simplify in 2015.
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Didnt work for them
Outside Sales Representative (Former Employee) –  Phoenix, AZNovember 20, 2014
It just didnt loook like a good job. Definitely didnt work here
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High pressure
Account Representative (Former Employee) –  Chicago, ILOctober 2, 2014
Good company, great people. Very high pressure. Enjoyed great successes
Pros
Good money
Cons
Compromises
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Potential bankruptcy candidate
Premise sales (Current Employee) –  MidwestSeptember 17, 2014
The company is trying to redefine itself from a print company to digital. Their digital side of the business is growing, but not fast enough to offset the print Decline. I do not recommend this company since it seems unstable and they have cut the operation to the bone. I think one should look at a firm that is growing, not shrinking and restructuring. If they end up growing by 2016, then they should have a future. The print still works and is profitable in some markets. But print profit margins are a lot higher than digital currently.
Pros
Potential to make $60-$70k per year
Cons
Travel and constant flavor of the month initiatives
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great place to work
District Sales Manager II (Former Employee) –  Las Vegas, NVSeptember 8, 2014
Very good compensation package. Upper management was fair. Local management was lacking many things.
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Don't be fooled
Outside sales rep (Former Employee) –  Lexington KYSeptember 6, 2014
If you are looking for a career you would do best to look elsewhere. This company has been in trouble for a long time. We suffered through numerous "downsizings" only to have many offices closed this year. Some of us had worked there for more than 20 years. The print portion of the business is becoming obsolete, and there is so much competition selling digital advertising that the market is saturated. Think "sinking ship".
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Sinking ship
Premise rep (Former Employee) –  Seattle waAugust 10, 2014
It used to be a fun place to work but then dex one merged with Supermedia. The merger was poorly handled leaving reps scrambling. They didn't merge the products so reps are supposed to know all the dex and Supermedia products. On top of that the most of the products don't work. The company has been going downhill for awhile. And there is a lot of pressure to sell, only you spend 80 percent of your time calling angry customers, bill collecting from customers and fixing problems with they way the contract was loaded. Doesn't leave much time to sell.
Unless you are desperate, look somewhere else for a job.
Pros
iPad, mileage, phone
Cons
Bad executives, no time to sell, products are ineffective
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Not recommended
Marketing Consultant (Former Employee) –  Southwest RegionJuly 31, 2014
I worked as an outside sales rep for several years in the SW region. To be brief, the sales reps are good people, and outside work the managers were okay. Unfortunately, the products are faltering and the company leadership is having a very difficult time righting the ship. You are judged for keeping and maintaining your existing client base which means if someone cancels, you are now on the hook for finding someone to replace them in order to get your numbers back up. Nevermind if that customer left because they spend hundreds or thousands every month and got almost nothing in return.

It was very difficult to sell their products knowing that there was a low chance of success for your client who has placed their trust in you.
Pros
Good pay for performance and good hours.
Cons
It's about 1/2 step above selling snake oil.
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Old School . . . but not in a good way
Clien Solution Specialist (Former Employee) –  Overland Park, KSJuly 15, 2014
Fear and intimidation were the majority of management tactics used- little else.
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hands on training. lots of hours worked,day and night
Digital operations (Former Employee) –  Morrisville, NCJuly 12, 2014
great company to work for. lots of teamwork required. intense proof reading skills
Pros
great company
Cons
long hours
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Good Business Gone Wrong
Media Consultant (Former Employee) –  New EnglandMay 29, 2014
A once great company - it really is a shame.

Employees are treated like a commodity while executives get big bonuses for running the company into the ground.

Empty ideas + Poor execution = Failure

Latest motivating approach: "There is no plan B!"

Typical day - Most utilized management styles: fear, threats, intimidation, and mis-information. Call in for assistance with an issue - be transferred to 2-3+ people (maybe in the USA, maybe in India, maybe in who-knows-where, maybe you can understand them, maybe you can't) to still not get an answer for the client, who is left uncertain. Todays fulfillment issues taking weeks to fix. Morning/noontime/evening update calls - no explanation (regardless of it's legitimacy: prepping for appointments, seeing clients, dropping in on new business prospects, dealing with a multitude of possible fulfillment issues, talking irate clients off the ledge, updating CRM, trying to process paperwork, etc.) is good enough as to why you have not sold the flavor of the day/week/month.

Support and fulfillment functions get stripped, sales positions get reduced or outright eliminated, and commissions & benefits are diminished all while Sr. Executives get congratulated, rewarded, and compensated.

It appears only a matter of time before the fat cats once again make out big for driving the company headlong to the next merger or (cough, cough) debt restructure - while everyone else, "those that keep the ship afloat" and their customers are left in the wake.
Pros
Pay & Benefits in New England ONLY because of the Union contract, (both of which the company is going after)
Cons
Management of the Company from top to bottom, Selling 3rd party products & services, Insufficient product training, High employee turn-over, Working 10-12 hours/day and weekends is still not good enough, Poor product fulfillment, Does everything on the cheap, No genuine appetite for feedback or ideas.
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Enjoyed my time at Dex One
Sales Operations, Planning and Analysis (Former Employee) –  Cary, NCMarch 19, 2014
Open door policy with management. Always open to suggestions on how to improve processes.
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Good Company, Great Benefits, Decent Suite of Products
Media Consultant (Current Employee) –  Bedford NHMarch 14, 2014
The finest Sales Executives I have ever had the opportunity to work with.
Pros
Top Notch Sales Force, Superb Training
Cons
Manages business by quarters
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Great people which makes the experience enjoyable.
Regional Marketing Manager (Current Employee) –  Dallas, TXMarch 6, 2014
Great co-workers. Everyone works very hard, cares about the success of the company and work as a team. Very few individual agendas.
Pros
Compensation, people
Cons
Hours
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Thoroughly enjoyed my time here
Sr Product Manager (Current Employee) –  Maple Grove, MNMarch 5, 2014
dex media (formerly US WEST Dex/R.H. Donnelley/Dex One) has been a terrific career filled with great solutions for customers and coworkers. I would recommend dex media as a provider of solutions for SMBs.

While the company reinvents itself as a digital advertising agency, the new landscape is to too competitive to offset losses from the print product, causing the size of the company to contract.
Pros
Products and services, coworkers
Cons
Shrinking company
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Good Company, Great Benefits, Decent Suite of Products
Sales Executive (Current Employee) –  Bedford NHFebruary 12, 2014
Typical day at work: Go over calendar and appointments, Prep accounts and presentations, Premise appointments, Consult with clients as to their needs, propose programs designed to help clients.

What I Learned: That good sales people have 2 ears and 1 mouth, and they should be used accordingly

Management: Upper management has to learn to not manage by quarters.

Co-workers: Best group of professionals I have had the pleasure to learn from

Hardest Part of the job: Internal support and fulfillment

Most enjoyable part of the job: Being thanked by a client for helping them to grow their business
Pros
Work from home, flexible schedule, work independently
Cons
Excessive administration duties
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Good Benefits
Media Consultant for Supermedia (Current Employee) –  Columbus, OHFebruary 5, 2014
Fun place to work. Good base salary. Uncapped commissions. No micromanaging for outside sales at times.
Pros
uncapped commissions
Cons
too many meetings & role plays
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a typical day at work
PeopleSoft Systems Business Analyst (Current Employee) –  DFW Airport Area, TexasJanuary 27, 2014
a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job
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Overall rating

3.4
Based on 50 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
3.8
Job Security/Advancement
2.6
Management
2.7
Culture
3.0