National Copy Processing Specialist (Former Employee) – Cary, NC – May 14, 2013
" You work hard you play hard" was not just a saying it was a culture there.The company provided picnics, lunches, flexible schedule, March Madness basketball tournaments, everyday dress casual and early closings for holidays for its employees for making sure the goals and the needs of the company were met. The environment there was family oriented and everyone knew to achieve success we had to work together and realize our customers are not just external but internal as well. Managers did not micro manage but worked just as hard to make sure you succeeded at the company and that in their absence any team member could handle any problem that arose. The most enjoyable part of the job was working with the internal and external customers but also the perks we received for doing a job well done.
Local Marketing Consultant Southwest Region (Former Employee) – Phoenix, AZ – March 28, 2013
• Worked with established and new customers, served as the market expert on how to help them reach consumers with a targeted advertising campaign. • Developed and grew account management by selling marketing campaigns using Dex-branded products and solutions to meet clients’ business needs. • Collaborated with cross functional teams to implement new sales strategies and products. • Conducted successful cold calling and B2B door swings and telemarketing to grow revenue. • As Sales Consultant, implemented strategic marketing to large businesses. Pitched the benefits of a partnership to business leaders and made prospect cold calls offering incentives and increasing business growth
Sr Product Manager (Current Employee) – Maple Grove, MN – March 5, 2014
dex media (formerly US WEST Dex/R.H. Donnelley/Dex One) has been a terrific career filled with great solutions for customers and coworkers. I would recommend dex media as a provider of solutions for SMBs.
While the company reinvents itself as a digital advertising agency, the new landscape is to too competitive to offset losses from the print product, causing the size of the company to contract.
Project Manager-Sales Financial Analysis (Former Employee) – Lone Tree, CO – September 17, 2013
The past year at RHD was the hardest as the process to merge with Super Media started in Aug 2012 and the merger was finalized in May 2013. Workforce reductions began almost immediately and continue to this day.
flexible work location policy, healthcare benefits
Customer Service Rep.Claims Dispute resolution (Former Employee) – Loan Tree, CO – April 17, 2013
A typical day at work was answering phones and helping resolve customer issues (big and small). I learned how to deal with ANGRY customers and not let it get to me personally. My management team at Dex was wonderful. I could have not asked for better leaders, and friends. They made my job! This position was stressful at times, and the management and their leadership is what made my job worth looking forward too every day. Same goes with my co-workers at Dex. We became friends and support for each other. I still speak to most of them! The hardest part of the job was having to listen to a very upset customer attack me personally. The most enjoyable part was the people I got to work with every day, the managers and co-workers.
Premise rep (Former Employee) – Seattle wa – August 10, 2014
It used to be a fun place to work but then dex one merged with Supermedia. The merger was poorly handled leaving reps scrambling. They didn't merge the products so reps are supposed to know all the dex and Supermedia products. On top of that the most of the products don't work. The company has been going downhill for awhile. And there is a lot of pressure to sell, only you spend 80 percent of your time calling angry customers, bill collecting from customers and fixing problems with they way the contract was loaded. Doesn't leave much time to sell. Unless you are desperate, look somewhere else for a job.
iPad, mileage, phone
Bad executives, no time to sell, products are ineffective
Productive fast paced environment that rewarded individuals to succeed
Directory and Internet Advertsising Consultant (Former Employee) – Boise, ID – May 8, 2013
Dex Media provided their employees with all the tools to succeed in their goals. Training, work place environment, managers, sales aids and constant on the job training to keep one up on current trends in the industry. The benefits, medical, dental, car/cell phone allowance, per diem, rewards and recognition for a job well done were fully compensated to allow employees to be the best they could be.
ADMINISTRATIVE ASSISTANT III (Former Employee) – Charlottesville, VA – January 7, 2013
A typical day at work was never routine. Generally the day would begin with running sales reports from the previous day. Followed by reviewing and responding to email and other correspondance. The rest of the day was spent on current projects, filing, attending to vendors, monitoring supplies, and supporting the management team as well as the sale department.
I could not have asked for a better group to work with. The management was knowledgeable and willing to teach all the while commanding (vs demanding) respect.
As this was a support position, my co-workers were the sales team as well as management. However, I did have many opportunities to work with other assistant's throughout the company via phone and email.
The hardest part of the job was cross referencing reports. Each report had to be compared to several others making sure all the numbers matched. If there was a discrepancy the reason had to be found.
The most enjoyable part was the self-satisfaction in knowing I was a part of my director and the sales team being successful. I also tremendously enjoyed planning events.
The past 8 years at Dex Media, Inc. (formerly Dex One Corporation, R.H. Donnelley Corporation) have been the most rewarding of my professional career. The learning experience, opportunity for advancement, people and environment are things that I will cherish forever and will no doubt have an influence on my future roles and responsibilities.
Outside sales rep (Former Employee) – Lexington KY – September 6, 2014
If you are looking for a career you would do best to look elsewhere. This company has been in trouble for a long time. We suffered through numerous "downsizings" only to have many offices closed this year. Some of us had worked there for more than 20 years. The print portion of the business is becoming obsolete, and there is so much competition selling digital advertising that the market is saturated. Think "sinking ship".
Marketing Manager (Former Employee) – Lone Tree, CO – August 27, 2013
Worked on a team of 8 and we each worked very indpendently. The manager was gone frequently. Co-workers were very good people. We scheduled team activities. Hardest part of the job was if someone quit. The most enjoyable part was when our vendor took us out to expensive dinners and lunches.
Incredible Career Opportunity For the Up and Coming Sales Agent
Marketing Consultant (Current Employee) – Portland, OR – November 28, 2014
My typical day as a Marketing Consultant for Dex Media (R.H. Donnelley) consists of calling on leads and assigned advertisers, setting appointments to review their existing marketing efforts, analyze their website for rankability, offer solutions on how to improve their exposure to their target market, create solutions for their next year of marketing and impliment them through partnership with our graphic artists, website developers, SEO/SEM campaign managers and act as a liaison to the client business owner. I have greatly enjoyed the people I've worked and trained with within the organization. They are excellent at finding great people to represent them directly to local business owners. Sharp, bright and diplomatic individuals who are highly motivated and determined to succeed within a very nurturing and innovative work environment. One thing I feel is a weakness within the company; their internal systems. But, I recently learned that they have a strategy to simplify their account boarding process in 2015. This is amazing amidst such a fast-paced company that seeks to set the precedence in marketing innovations nationwide.
Workplace culture and quality agents with character and integrity.
Internal account boarding systems, which will simplify in 2015.
New Product Manager (Former Employee) – Phoenix AZ – February 8, 2013
I worked for this company for 22 years as a Sales Rep, Sales Manager, Product marketing Manager, and an Internet Marketing Manager. Due to down sizing we were offered a buy out program and I took it to start my company.
Media Consultant (Former Employee) – New England – May 29, 2014
A once great company - it really is a shame.
Employees are treated like a commodity while executives get big bonuses for running the company into the ground.
Empty ideas + Poor execution = Failure
Latest motivating approach: "There is no plan B!"
Typical day - Most utilized management styles: fear, threats, intimidation, and mis-information. Call in for assistance with an issue - be transferred to 2-3+ people (maybe in the USA, maybe in India, maybe in who-knows-where, maybe you can understand them, maybe you can't) to still not get an answer for the client, who is left uncertain. Todays fulfillment issues taking weeks to fix. Morning/noontime/evening update calls - no explanation (regardless of it's legitimacy: prepping for appointments, seeing clients, dropping in on new business prospects, dealing with a multitude of possible fulfillment issues, talking irate clients off the ledge, updating CRM, trying to process paperwork, etc.) is good enough as to why you have not sold the flavor of the day/week/month.
Support and fulfillment functions get stripped, sales positions get reduced or outright eliminated, and commissions & benefits are diminished all while Sr. Executives get congratulated, rewarded, and compensated.
It appears only a matter of time before the fat cats once again make out big for driving the company headlong to the next merger or (cough, cough) debt restructure - while everyone else, "those that keep the ship afloat" and their customers are left in the wake.
Pay & Benefits in New England ONLY because of the Union contract, (both of which the company is going after)
Management of the Company from top to bottom, Selling 3rd party products & services, Insufficient product training, High employee turn-over, Working 10-12 hours/day and weekends is still not good enough, Poor product fulfillment, Does everything on the cheap, No genuine appetite for feedback or ideas.
Marketing Consultant (Former Employee) – Southwest Region – July 31, 2014
I worked as an outside sales rep for several years in the SW region. To be brief, the sales reps are good people, and outside work the managers were okay. Unfortunately, the products are faltering and the company leadership is having a very difficult time righting the ship. You are judged for keeping and maintaining your existing client base which means if someone cancels, you are now on the hook for finding someone to replace them in order to get your numbers back up. Nevermind if that customer left because they spend hundreds or thousands every month and got almost nothing in return.
It was very difficult to sell their products knowing that there was a low chance of success for your client who has placed their trust in you.