Pros: pay & benefits in new england only because of the union contract, (both of which the company is going after)
Cons: management of the company from top to bottom, selling 3rd party products & services, insufficient product training, high employee turn-over, working 10-12 hours/day and weekends is still not good enough, poor product fulfillment, does everything on the cheap, no genuine appetite for feedback or ideas.
A once great company - it really is a shame.
Employees are treated like a commodity while executives get big bonuses for running the company into the ground.
Empty ideas + Poor execution = Failure
Latest motivating approach: "There is no plan B!"
Typical day - Most utilized management styles: fear, threats, intimidation, and mis-information. Call in for assistance with an issue - be transferred to 2-3+ people (maybe in the USA, maybe in India, maybe in who-knows-where, maybe you can understand them, maybe you can't) to still not get an answer for the client, who is left uncertain. Todays fulfillment – more... issues taking weeks to fix. Morning/noontime/evening update calls - no explanation (regardless of it's legitimacy: prepping for appointments, seeing clients, dropping in on new business prospects, dealing with a multitude of possible fulfillment issues, talking irate clients off the ledge, updating CRM, trying to process paperwork, etc.) is good enough as to why you have not sold the flavor of the day/week/month.
Support and fulfillment functions get stripped, sales positions get reduced or outright eliminated, and commissions & benefits are diminished all while Sr. Executives get congratulated, rewarded, and compensated.
It appears only a matter of time before the fat cats once again make out big for driving the company headlong to the next merger or (cough, cough) debt restructure - while everyone else, "those that keep the ship afloat" and their customers are left in the wake. – less