Consumer Operations Execution Professional (Current Employee) – Bridgeport, CT – February 24, 2017
Citizens Financial Group used to be a wonderful place to work but after the IPO and various leadership changes, the environment is not the same. I am looking to broaden my work experience and join an exciting team.
Opportunity to support a division of their Finance Group
Senior Recruiter (Former Employee) – Providence, RI – December 15, 2016
I had a great opportunity to support a Finance division at Citizens. I worked for some great managers and supported hard working managers in filling their roles. The opportunity to work remotely was an added bonus.
PERSONAL BANKER (Former Employee) – North Providence, RI – October 29, 2015
Good benefits, great hours, clean environment. Very good management and products. Super fun to work and enjoyable. Not boring at all enjoy taking care of their customer and provide their great services.
Senior Business Analyst/VP, Team Leader (Former Employee) – Work from Home in Las Vegas, NV with 10% travel – May 17, 2015
Citizens Bank has just become a publicly traded company and is separating from its parent , Royal Bank of Scotland. The organization culture is in major transition and changes in leadership throughout the corporation. The work in data management is interesting and challenging but reorganization with frequent reprioritization of projects makes the daily work situation unstable and requires a high degree of flexibility. Major plusses for firm having work from home and remote work situations to balance work and life but is currently a challenging environment in which to be effective, even for seasoned individuals with years of experience. Largely, this is to layers of management not adjusting to , nor leading the change being mandated by Executive Team and regulators.
Interesting projects, work from home opportunities
Organization in transition, shifting priorities, lack of management adaptability to change
Assistant branch manager's responsibility is to oversee all the sales and operational functions of a branch
Assistant Branch Manager (Former Employee) – Albany, NY – January 21, 2015
I learnt a lot while working for Citizens bank. This role teaches you every thing about running a branch efficiently. I enjoyed the responsibility that was given to me and developed a strong passion for my work.
Licensed Banker/Retirement and Benefits Specialist (Current Employee) – Plainfield, CT – April 16, 2014
I take a holistic approach in reviewing clients' financial picture. The cost of Health Insurance, and everyday bills does put a strain on the nuclear family's cash flow. It is my job to look at ways to free up income so that more important products are purchased that benefit the family today, and in the future.
Limited to Bank Products, and a few other benefit packages
Datawarehouse Architect (Current Employee) – cranston, ri – March 26, 2014
The company is dysfunctional, and management takes advantage of a poor economy to 'exploit' IT workers via lack of transparency of information exchange and painting a picture that is not accurate. The organization lacks direction and strategy and is constantly implementing 'tactical' solutions that are far more costly than strategic approaches. Senior management also has a perpensity to 'threaten' workers with immediate dismissal when things go bad, which happens more often than not. The overall attitude of co-workers is an acceptance of 'that's the way it is', which is very depressing.
Personal Banker (Current Employee) – RI – March 25, 2014
Enticing-sounding incentive system is designed to screw you at every turn. You will never see a bonus unless "the team" is doing as well or better than you. Rules of the game constantly change in mid stream, preventing you from forming any sort of coherent sales strategy.
Management and corporate culture is absolutely rotten to the core. Micromanagement is so extreme that people from corporate will actually come in just to reorganize your hanging folders. Such a heavy emphasis is put on sales and short term gain, you can actually lose credit on account opening if you don't "sell enough attachments".
Hours are scrutinized so harshly that you will never work more than the bare minimum, and if you stay late, you will be shamed out of reporting the correct time.
Don't believe me? Take a look at the turn over. Within a year, everyone from a branch is gone.
Admin. Project Analyst/ IT Helpdesk Assistant (Current Employee) – Cranston, RI – December 2, 2013
A typical day invovles me assisting both the IT portion as well as the Project coordination field. I deal with many techincal functions as well as BAU functions for adminstrative data entry. Also I handle any colleague whom needs assistance since I am an intern I am able to learn from Vendors, Contractors and Colleagues.
I try to update my resume daily as well as my linkedin account.
Public Affairs Manager, Officer (Current Employee) – Boston, MA – December 1, 2013
The organization gave me a lot of opportunity for growth and I really enjoyed the people that I worked with. However, the environment is volatile and changes too often for comfort. You never know when there will be a restructure or change of management.
Quality Control Analyst and Officer of the Bank (Former Employee) – Cranston, RI – November 26, 2013
When I started at RBS as a teller I was trained carefully and found accommodations for my disability, I had severe chronic migraines, easy to obtain. However advancement was based on sales and not accuracy. When I moved to my first internal post I was carefully trained and was promoted easily, I received accommodation for my migraines which subsided during my time in this department.
All but a few employees were laid off in this department when the company moved most of the work to India. I was part of that group but was able to get a position with the new Anti-money Laundering department.
My Initial training was excellent and allowed me to do very well in on-boarding customers and reviewing the accounts of existing customers. I did not feel challenged and applied for a post with the Quality Control group. Initially I did very well since I was reviewing the work I had been trained to do. These functions were changed or removed and I was assigned work that I was not familiar with and received minimal training for the new functions. I began to experience difficulties and requested further training which was promised but occurred in short bursts and was not complete. I explained that my disability required specific and complete training. I also had Lupus, a social anxiety disorder and a semi autistic disorder similar to Aspergers Syndrome. My mistake was not providing the office in charge of accommodation to let them know that I had these issues. The environment was very uncomfortable and political.
Consumer Counseling Agent (Former Employee) – Chicago, IL – October 28, 2013
As soon as I entered my work area I got on the phone system and the automatic dialer made outgoing calls to customers in reminder of their car note. We would also receive incoming calls for people to make payment on their account as well. The management team was great and very helpful. They were all friendly and made work go by at ease. My coworkers were friendly an fun. Our lunch breaks were all around the same time and were nice. There really was no hard part of the job. The most enjoyable was knowing what you were doing and being good at it. Working on the accounts fast and efficiently too.