Summary of Job
The Shift Coordinator is the acting supervisor for the team, serving as a positive role model, coaching and inspiring based on recovery philosophy, within 24/hr Crisis facility. Supports and ensures customer service needs are met and initiates resolution to complaints and grievances. Facilitates incoming referrals, including facilitation of referral packets, doc-to doc reviews and transportation needs. Facilitates the Title 36 involuntary commitment process including supporting applicants with paperwork, review of accuracy and notary process, facilitation of determination and coordinating with law enforcement for transportation. Provides oversight for service delivery ensuring Capacity Management protocol is followed.
Essential Job Functions
1. Facilitates incoming referrals by obtaining collateral information, ensuring review for acceptance and facilitating transportation needs.
2. Facilitates program Capacity Management Plan, ensuring services are delivered in a timely manner.
3. Provides continual support and coaching to employees.
4. In partnership with the person being served completes an early wellness consultation using a recovery-oriented approach to obtain information about the person and their circumstances.
a. Assists the individual in preparation of and recording of the recovery partnership process and the progress of that plan.
b. Documents information and service provided in electronic record assuring continuity of the service record and as a tool for communication with other team members.
5. Partners with the person being served to obtain collateral information from the person’s support team such as family members, friends, case manager and other area programs, based on the person’s preferences.
6. Obtains details of Advance Directives such as Mental Healthcare Power of Attorney and WRAP crisis plans to partner with the person to design and plan care.
a. Provides information to each person served about their legal status, their services, options, the process of care such as next and subsequent steps, including legal proceedings, rights and rules of the RRC program.
7. Collects information to determine a provisional diagnosis, obtains documentation of medical necessity and ensures that authorization for service are submitted in a timely fashion.
8. Meets with RRC medical providers to communicate information obtained,
a. communicate the preference of the person being served and offer recommendations concerning plan of service and plan of discharge. --In partnership with the person, serves as advocate with medical providers and other care givers, obtaining the most effective recovery-oriented outcomes for each individual.
9. Provides Coordination of Care with the person, natural supports, area programs, community resources, etc.
10. Working knowledge of Title 36 Involuntary Commmitment process
11. Provides supportive counseling.
Education and Experience
1. Master's degree in a field related to behavioral health or;
2. Bachelor’s degree in a field related to behavioral health and six (6) years of post bachelors degree behavioral health work experience in a work environment relevant to desired program setting;
3. One (1) year of supervisory experience
Qualified condidates should forward a resume/application for employment to e-mail address below or fax resume/application to 602.636.5213
You may visit us online at www.recoveryinnovations.org