Overview: As a software developer on the escalated customer support team, you will have the opportunity to work on a wide variety of programming languages and database schemas. You’ll work cross-functionally with all teams (support, IT, account management, engineering) while problem solving, fixing issues and/or unexpected or undesirable behaviors in our applications and reporting to maximize value for our clients. You’ll review and modify code on n-tier application architectures and become familiar with relational database schema design and implementation. You’ll help maintain our customer databases by writing and executing SQL scripts to update data on our various databases. This is an excellent entry level position with companywide career growth potential.
Your responsibilities include the following types of activities:
-- Research, evaluate, and provide suggested fixes for issues on RW3 products or reports.
-- Modify code on customer products applications for the Web, windows and mobile platforms, and reports to resolve issues.
-- Create and maintain SQL scripts and instructions in a version control environment.
-- Code review/test bug fixes, minor code changes, or data update scripts made by other team members.
-- Work on small projects requested by the customer or for the support team in-house.
-- Follow the engineering teams’ policies and procedures in regards to coding standards, version control, deployment/rollback instructions etc.
-- Advise, coach, and mentor customer support team in order to help them resolve customer issues and expand their technical knowledge.
-- Database design and security
-- Structured query language (SQL)
-- Different types of computing platforms (desktops, laptops, tablets, iPad, etc.)
-- Microsoft Windows Operating Systems (Multiple Platforms) & iOS
-- Microsoft Office Applications
-- Various server environments (IIS, Apache, Linux)
-- Version control environment (TFS)
-- Developed analytical and troubleshooting skills
-- Strong ability to think critically and analytically
-- Work well under pressure with minimum supervision in a fast-paced environment
-- Ability to prioritize & complete tasks in a timely manner
-- Excellent communication skills both written and orally
-- Bachelor's degree or better in computer science, engineering, or a related field
-- One or more years of industry or classroom experience supporting Web and windows-based software
-- Preferred, one or more years of industry experience on a customer support team
Availability and Compensation:
-- Compensation includes salary, based on experience, plus benefits, upon qualification, which include medical & dental insurance, $2:$1 match on medical FSA, 401K, gym membership, & EAP Program.
-- Position is full time, salary.
-- Work on-site in Austin, TX M-F, and regular business hours.
RW3 Inc. solves business challenges for Consumer Goods organizations by helping optimize sales channel efficiency and productivity; ultimately increasing speed-to-shelf, expanding market share and maximizing ROI. We deliver account and retail mobile solutions as well as fully developed DSR platforms that integrate multiple streams of POS and syndicated data. Our expertise includes strategic consulting, reporting, analytics & software solutions tailored to each company’s stated needs. RW3 is headquartered in the San Francisco Bay Area, with a technology office located in Austin.