• Experienced Business Analyst, with a passion to understand the business and the requirements and become a Subject Matter Expert for the IT team
Business Systems Analyst (Former Employee) – San Antonio, TX – December 19, 2013
• Experienced Business Analyst with an extensive knowledge of Software Development Life Cycle (SDLC) methodologies, such as-Waterfall, Agile and Rational Unified Process (RUP). • Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Requisite Pro • Expertise in Requirements Gathering through direct user interviews and workshops. • Experience in facilitating and conducting JAD sessions, interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team. • Exceptional Documentation Skills for writing Business Requirements Document, Functional Requirement Documents, and Use Cases as well as for creating Use Case diagrams, Activity diagrams, based on UML Methodology and Business process flow diagrams. • Defining Test Cases, creating Test plans, Test logs, Bug Triage, interacting with QA / dev teams in fixing errors. • Excellent Client relationship management, analytical, problem solving, written and oral communication, and presentation skills. • Ability to work independently or in a team/cross-functional teams, manage and prioritize multiple projects, quick learner. • Experience in assisting the Development team during construction periods and assisting the QA team in test case design and performing UAT and provide presentations to the business team. • Adept in creating and maintaining Traceability Matrix.
Productive and fun place to work but poor compensation
Windows Server Administrator II (Current Employee) – San Antonio, TX – February 12, 2016
Personal growth and development is accelerated but plateaus unless you specialize in a specific product/technology or advance to DevOps. I learned a great deal about Windows Server technologies including Active Directory, IIS, SQL, and Failover Clusters. There was too much middle-management and too many chains of management with single reports. Management between teams or shifts were often split on standardizing workflow efficiency. My co-workers were fantastic and 100% of my growth and development came from them. The hardest part of the job was getting management's attention on my ideas for improving the team's workflow efficiency. The most enjoyable part of the job was the casual culture at work and the relaxed environment was easy to sustain by always tackling workloads as they arrived.
Comfortable, Social, Job Security, Job Culture, Helpful Team
Senior Linux Engineer (Current Employee) – San Antonio, TX – April 4, 2016
Gone is the Rackspace which has generated such positive racker engagement and fanaticism. The "new" Rackspace has embraced being "A big corporation" and has made massive changes in that direction.
Management has gone from being positive and talent based to bland "Office Space" style. That isn't great. The morale has been dropping with it and sadly there appears to be nothing more than doubling down on the processes and changes driving it. Dilbert cartoons on the walls have become far more common than they used to be.
Rackspace: Come for the money, stay for the culture
3rd Shift Network Security Administrator I (Current Employee) – San Antonio, TX – December 3, 2015
Although Rackspace has been known to pay under market average for higher-level position, it certainly makes up for any of that with it's amazing culture, relax work environment, and benefits. There is constantly something new to learn and they work hard to keep you learning.
Culture, Salary for low-mid positions high, Educational
Managed Backup Administrator (Former Employee) – San Antonio, TX – July 10, 2015
Whn I came on board at Rackspace, I was extremely excited. The culture was amazing, management legitimately cared about the employees. The work was hard, but rewarding. I did a lot of overtime because there was a lot of work that needed to be done. Through my time there something changed, middle management. Many of the founding ideals that made the company great began to fall through. Transparency was non-existent, friends and family fell, as well as a few others. Staffing was cut in certain departments, mine included. However, my experience there is one that I will never forget. I enjoyed coming to work, never once did I get out of bed dreading the day ahead of me. I was excited to come in and work. Things may change, but this is still a great company to work for and I would recommend working here.
Great benefits, good pay, great environment, and good values
Supply Chain Intern, Inventory Control (Former Employee) – San Antonio, TX – November 21, 2015
Great internships here! Employees were very welcoming and warm. Pay was great and really promoted us to work hard.Typical day at work was always new and changing, something new was happening every day. CEO is great and all the other managers are inspiring.
Incompetent middle management, no strategy, poor compensation
PM (Current Employee) – San Antonio, TX – June 17, 2015
Very large number of middle managers with very few reports. Constant change, unclear objectives and no clear direction. Some very good technical Rackers completely overridden by managers with no technical knowledge. Pay is a joke (about 20% below San Antonio average) and opportunities for advancement don't exist. Clearly the company is waiting to be acquired.
A slide in the office
No management, no advancement, poor benefits, uncompetitive pay
Linux System Administrator II (Current Employee) – Austin, TX – March 24, 2016
The company is at a critical point where they run the risk of lagging behind the times. Other than that my only complaint is the sub-par compensation considering the competition in the area for good techs.
I worked as a remote contract supporting teams in San Antonio, Austin and SF. I worked with some phenomenal team members that were a great support and had great communication with my manager, hiring managers and candidates. At times I wish I was onsite to speak directly to candidates in person, however it still worked out very well.
I most enjoyed the lack of egos. It was a collaborative spirit, let's get the job done as a team.
Takes a chance on inexperienced people, for better or worse...
Data Center Technician (Current Employee) – Ashburn, VA – May 2, 2015
Rackspace is a good company for someone new to the IT world to work for, but I wouldn't recommend it for seasoned professionals, as the pay scale is dramatically lower than almost any other company I've seen in the same field. I worked in a data center of theirs, which is a pretty small fraction of the big picture, but still enough to know the ins and outs. Management is very top-heavy as you'll probably see in other reviews. Becoming mid-level management is based strictly on your social status in the various cliques, and little to do with anything else (like work ethic or merit). Overall though, there is a great deal of autonomy, which is ultimately what most people want at their jobs, so it's hard to slam it too much. I've used it as the launchpad into my IT career and will always be grateful for its place in my life.
25c vending machines, semi-regular team outings, freedom of self-expression, autonomy
Pay is significantly lower than average for the same work
Channel Manager (Current Employee) – San Antonio, TX – May 17, 2016
Love Rackspace, our culture is the best thing about the company. We treat each other like friends and family. There's great challenges ahead and the company is looking for new lines of revenue, placing large bets with support for AWS and Azure.
Managed Operations - LINUX System Administrator (Current Employee) – San Antonio, TX – September 27, 2015
With plenty of help to grow and develop it's hard to beat this company. We get at least a month of training a year. You start with 28 days of vacation so essentially you work 10 months. Free drinks and often food. Teams are also given 2 days off a year for outings, taken in 1/2 or full days. Great people make great teams. We work hard and play hard.
Account Manager (Current Employee) – Texas – May 17, 2016
Fun place to work, casual setting Coworkers are great for the most part Understaffed at times, lots of work Flexible Some opportunity for growth They don't regularly provide raises This was a better place to work a few years ago
Managed Backup / System Administrator (Former Employee) – San Antonio, TX – May 30, 2016
The Rackspace that hired me isn't in any way, aside from name, the Rackspace that fired me. (This was even admitted by Human Resources during my exit). "Fanatical Support" USED to exist, it no longer does; not at Rackspace. It has been nothing more than a corporate buzzword since early 2015. The very essence of their "fanatical support", was, by the CEO-at-the-time's own admission, the "Rackers" (employees) themselves. When the majority of your "special sauce" has either been canned for questionable reasons or left of their own volition, you have to start wondering if Rackspace actually has anything at all left to offer. Disgusting amounts of money are put into making the environment SEEM to be "fun", when in reality, the elaborate and expensive decorations are almost a thinly-veiled insult to those actually on the front lines, doing the heavy lifting. Management has become cattle-herding. Too many undeserving, under-qualified personnel moved up too far, too fast, and are a little too eager to crack the whip in order to move even further up the chain of command. They're completely aware of the dire situation that Rackspace is in and are taking complete advantage of it for the sake of adding another bullet point to their resumes. If the company continues in this current direction, I seriously doubt that they'll exist a year from now, and this deeply saddens me, because it used to be a fantastic company that actually lived their own core values.