• Experienced Business Analyst, with a passion to understand the business and the requirements and become a Subject Matter Expert for the IT team
Business Systems Analyst (Former Employee) – San Antonio, TX – December 19, 2013
• Experienced Business Analyst with an extensive knowledge of Software Development Life Cycle (SDLC) methodologies, such as-Waterfall, Agile and Rational Unified Process (RUP). • Expertise in Business Modeling using MS Visio/Enterprise Architect/Rational Requisite Pro • Expertise in Requirements Gathering through direct user interviews and workshops. • Experience in facilitating and conducting JAD sessions, interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team. • Exceptional Documentation Skills for writing Business Requirements Document, Functional Requirement Documents, and Use Cases as well as for creating Use Case diagrams, Activity diagrams, based on UML Methodology and Business process flow diagrams. • Defining Test Cases, creating Test plans, Test logs, Bug Triage, interacting with QA / dev teams in fixing errors. • Excellent Client relationship management, analytical, problem solving, written and oral communication, and presentation skills. • Ability to work independently or in a team/cross-functional teams, manage and prioritize multiple projects, quick learner. • Experience in assisting the Development team during construction periods and assisting the QA team in test case design and performing UAT and provide presentations to the business team. • Adept in creating and maintaining Traceability Matrix.
Quality Engineer/Analyst (Former Employee) – San Antonio, TX – May 22, 2017
Rackspace became a private company in late 2016, and the investment firm that bought it has embarked on some drastic cost-cutting measures. While I was there, management began layoffs, and cutting back on employee friendly behaviors.
Guest Relations Coordinator (Current Employee) – San Antonio, TX – May 16, 2017
Rackspace is a great place to work if you are in the sales and IT field. A typical day at work is very relaxed and low pressure. The hardest part of my job is reporting to a person that does not know how to do my job. My most enjoyable part of the day is assisting guests.
Excellent Benefits Package
Recent layoffs is allowing unstable changes in management
Event Planny (Current Employee) – San Antonio, TX – May 16, 2017
Rackspace allows you to be your best self every single day. If you don't want to come to work and contribute, then this is not the place for you. It's a safe environment to fail and grow with encouraging colleagues that lift you up and support you.
Food trucks, free coffee, slide, 24 volunteer hours, team outings
UI/ UX Designer (Former Employee) – San Antonio, TX – May 4, 2017
Rackspace was a great place to work but the original culture is slipping away. They lost a lot of talented Rackers the past 2 years. They are slowly turning into a support only company that will leverage 3rd party software instead of developing software.
Network Security Manager (Current Employee) – San Antonio, TX – May 1, 2017
Rackspace offers a great leadership culture; leaders are given opportunities to develop and grow. That said, that same freedom that I love most about the company has given opportunity for some leaders to grow less slowly or to create a caustic culture in their organizations, which has gone unchecked until recently. Rackspace and Taylor have had to make some hard decisions to ensure the future sustainability of the company, but they've been the right ones and they've managed them with the most dignity and respect possible. I love the company and have the greatest outlook for its future.
Enterprise Accounte Executive/Manager/Consultant (Former Employee) – San Antonio, TX – April 26, 2017
Your peers at Rackspace are great, and management does a great job of promoting a family environment. However, senior leadership has lost its direction, and the company is struggling in a more competitive landscape.
Analyst (Current Employee) – San Antonio, TX – April 20, 2017
Since being bought out at the end of 2016, Rackspace has been solely focused on saving money at any cost. There have been massive layoffs with probably more to come, and there is no money available for promotions or merit increases.
Level 3 Windows Administrator (Former Employee) – San Diego, CA – April 18, 2017
My favorite things about this company are the employees and managers, they are fantastic. There isn't much micro-management from my experience, and the facilities are excellent. My frustrations stemmed from the constant influx of workload which could be automated instead of manually repeated and the mess of various tools techs had to utilize on a daily basis for various tasks. Since each department functions independently, it appears that they found a tool or several tools to satisfy their needs which didn't take into account the fact that separate teams would need to utilize them as well. Overall a nice workplace but could definitely use some improvements.
NetSec Engineer (Former Employee) – San Antonio, TX – April 17, 2017
I worked for Rackspace for over 3 years in Network Security. The 'culture' they sell to convince candidates to live in San Antonio and accept below-market compensation is gone. The 'Core Values' no longer reflect the actual environment. Middle management is bloated (the recent layoffs may be thinning this somewhat), inconsistent in direction, and ineffective. Network support staff, oddly, is a barely tolerated expense. Support is grossly understaffed and insufficiently equipped by internal systems and tools, underpaid, and positions are not backfilled.
"Cloud Virtualization Engineer" (Former Employee) – San Antonio, TX – April 17, 2017
Overall rating: I gave it 4 stars because it's overall a great place to work, depending on where you're at with your skillset and ammount of drive/aspirations/determination to exceed, that you have personally. Job Work/Life Balance: If you're like me you want to learn as much as you can about something and go onto the next thing but, this creates a work/life imbalance if you're not careful! Compensation/Benefits: They pay you enough to keep "how much you make" off of your mind. However, they have been known to have a really strange philosophy on how they pay/compensate thier employees. Job Security/Advancement: The sky is the limit, if you are good at your job and know the right people. Management: In my opinion, their choice of who is placed into management from the top on down, has been to their detriment. Job Culture: This is what makes Rackspace "Rackspace", up until around 2013. Which is when I feel like things changed but, not for the better.
Team Manager (Former Employee) – San Antonio, TX – April 10, 2017
I worked for Rackspace for 9 1/2 years before being let go in a large round of layoffs. Through this time I saw the company change from where it was all about to support, to just going through the motions. I watched as customers were always placed first to a company that started to focus on the bottom line. The employees were outstanding, but leadership became who you know, and not focused on skill sets, which lead to disastrous results.
front line rackers. ability to advance
upper management. metic based system that didn't consider customer impact.
Software Development Engineer in Test (Current Employee) – San Antonio, TX – April 5, 2017
Rackspace is a beautifully hearted company! It's truly a family here, all employees come together during a series of events and we get the chance to celebrate our work in unity. It's a beautiful feeling.
Implementation Coordinator IV (Current Employee) – San Antonio, TX – April 3, 2017
The employees are what make Rackspace so great. Sure it is awesome to have a culture where we can play hard and work hard with good benefits, but the people we work with are like family. Everyone treats each other like family and is there to step it up when you need them personally or professionally.
benifits, team outings, training, fun work environment
little to no privacy when on calls, very stressful around end of month and deadline, there tends to be a hug gap between sales teams and support teams.