• Primary point of contact for all customer collections/billing/payment issues • Ensured the collections function is working efficiently by controlling credit to customers and collecting all monies due to minimize the risk of bad debt • Initiated problem resolution by doing research and using various reconciliation techniques • Dealt with internal and external calls in a polite and timely manner • Interacted closely with other internal departments
Senior Linux Engineer (Current Employee) – San Antonio, TX – April 4, 2016
Gone is the Rackspace which has generated such positive racker engagement and fanaticism. The "new" Rackspace has embraced being "A big corporation" and has made massive changes in that direction.
Management has gone from being positive and talent based to bland "Office Space" style. That isn't great. The morale has been dropping with it and sadly there appears to be nothing more than doubling down on the processes and changes driving it. Dilbert cartoons on the walls have become far more common than they used to be.
Linux System Administrator II (Current Employee) – Austin, TX – March 24, 2016
The company is at a critical point where they run the risk of lagging behind the times. Other than that my only complaint is the sub-par compensation considering the competition in the area for good techs.
Productive and fun place to work but poor compensation
Windows Server Administrator II (Current Employee) – San Antonio, TX – February 12, 2016
Personal growth and development is accelerated but plateaus unless you specialize in a specific product/technology or advance to DevOps. I learned a great deal about Windows Server technologies including Active Directory, IIS, SQL, and Failover Clusters. There was too much middle-management and too many chains of management with single reports. Management between teams or shifts were often split on standardizing workflow efficiency. My co-workers were fantastic and 100% of my growth and development came from them. The hardest part of the job was getting management's attention on my ideas for improving the team's workflow efficiency. The most enjoyable part of the job was the casual culture at work and the relaxed environment was easy to sustain by always tackling workloads as they arrived.
Comfortable, Social, Job Security, Job Culture, Helpful Team
Rackspace: Come for the money, stay for the culture
3rd Shift Network Security Administrator I (Current Employee) – San Antonio, TX – December 3, 2015
Although Rackspace has been known to pay under market average for higher-level position, it certainly makes up for any of that with it's amazing culture, relax work environment, and benefits. There is constantly something new to learn and they work hard to keep you learning.
Culture, Salary for low-mid positions high, Educational
Supply Chain Intern, Inventory Control (Former Employee) – San Antonio, TX – November 21, 2015
Great internships here! Employees were very welcoming and warm. Pay was great and really promoted us to work hard.Typical day at work was always new and changing, something new was happening every day. CEO is great and all the other managers are inspiring.
Managed Operations - LINUX System Administrator (Current Employee) – San Antonio, TX – September 27, 2015
With plenty of help to grow and develop it's hard to beat this company. We get at least a month of training a year. You start with 28 days of vacation so essentially you work 10 months. Free drinks and often food. Teams are also given 2 days off a year for outings, taken in 1/2 or full days. Great people make great teams. We work hard and play hard.