A Shadow of its Former Self
Managed Backup / System Administrator (Former Employee) – San Antonio, TX – May 30, 2016
The Rackspace that hired me isn't in any way, aside from name, the Rackspace that fired me. (This was even admitted by Human Resources during my exit). "Fanatical Support" USED to exist, it no longer does; not at Rackspace. It has been nothing more than a corporate buzzword since early 2015. The very essence of their "fanatical support", was, by the CEO-at-the-time's own admission, the "Rackers" (employees) themselves. When the majority of your "special sauce" has either been canned for questionable reasons or left of their own volition, you have to start wondering if Rackspace actually has anything at all left to offer. Disgusting amounts of money are put into making the environment SEEM to be "fun", when in reality, the elaborate and expensive decorations are almost a thinly-veiled insult to those actually on the front lines, doing the heavy lifting. Management has become cattle-herding. Too many undeserving, under-qualified personnel moved up too far, too fast, and are a little too eager to crack the whip in order to move even further up the chain of command. They're completely aware of the dire situation that Rackspace is in and are taking complete advantage of it for the sake of adding another bullet point to their resumes. If the company continues in this current direction, I seriously doubt that they'll exist a year from now, and this deeply saddens me, because it used to be a fantastic company that actually lived their own core values.