A typical day as a customer care rep is very structured. You are in a call center, so your breaks and lunch are at specific times. Going to these things too early or too late will affect your adherence, which affects your weekly stats. Your weekly stats determine if they are willing to move you up in the company.
I learned that I have excellent Administrative Assistant skills. I also learned that I'm just not cut out for a consumable world. It really drove home to me how entitled Americans are. We have a call center in Ireland. They don't get the kind of calls we do.
The benefits are not good, especially if you have a chronic health problem. Your only health plan choices are High Deductible options. Also, if you have to miss for health, you get "occurrences" which count against you. Not even a doctor's note or bill will remove those.The time off is also not good. The Ireland people get it a bit better, but you in the States it is convoluted. Each January you are told how much PTO you have (you start with 14 your first year). This is your sick time, vacation time, and personal all together. But you don't actually have all that time. It's earned through the year, they just let you withdraw early. Which can be confusing. It does not roll over.
Poor benefits, chaotic senior staff, more sales oriented than it should be