Customer Service Representative (Former Employee) – Rochester, NY – August 5, 2017
Management was awful. Luckily RadioShack is closed now and other people don't have to deal with the sexism and such in this work place. It's a shame. Maybe they wouldnt have had such a huge turnover rate if there was actually structure and decent management
Sales Associate (Former Employee) – Calhoun, GA – August 4, 2017
I didn't like working here at all. Not enough business to keep up with the numbers they expected you to hit a day and a month. I hated pushing the phones on every customer that came in per management. Every conversation had to be tied into wireless. We had to be too pushy with 65 year old customers who had stopped by for a capacitor from the parts bins.
Learned to be able identify customer's needs and then be able to show them the best options they had for whatever they were interested in. Was an exciting place to work while in high school specially since I've always liked electronics.
Sales Associate (Former Employee) – Dunkirk, NY – August 2, 2017
While I was employed for Radio Shack I was lucky enough to be paired with an amazing staff, and a very knowledgeable manager who taught me an abundance of different things. My typical day consisted of 9 hour shifts where I helped customers with their electrical needs an questions, or setting them up with a new cell phone through their cellular company. This job was hands on while at the same time kept my mind extremely active, and kept my computer skills sharp. I can say I loved the job, unfortunately Radio Shack was going out of business so my time there was much shorter than id hoped.
Store Manager (Former Employee) – Downey, CA – July 31, 2017
As a Store Manager at RadioShack for over twenty years, I was able to adapt and appreciate all the skills that I have attained from my lengthy experience. During the process, I have learned to handle different types of needs of customers and to find beneficial solutions for every conflict. While adapting, the most difficult part of the process was learning to manage an entire store, however, after learning about the job position in depth, I was able to overcome all the new responsibilities and became significantly adaptable.
Assistant Manager-Sales Person (Former Employee) – Bronx, NY – July 31, 2017
Assist the Retail Store Manager in planning and implementing strategies to attract customers.Coordinate daily customer service operations (e.g. sales processes, orders and payments).Track the progress of weekly, monthly, quarterly and annual objectives Monitor and maintain store inventory. Evaluate employee performance and identify hiring and training needs. Supervise and motivate staff to perform their best. Coach and support new and existing Sales Associates. Monitor retail operating costs, budgets and resources.Create reports, analyze and interpret retail data.Make sure all employees adhere to company’s policies and guidelines.
RadioShack is where I started working at the same time I started school for Computer Engineering. It was a great company to work for in most areas. The only thing I did not like about RadioShack, is that we were in the phone selling competition. That took RadioShack away from what it was. Most of my job was supposed to be focused on selling phones, but when customers come in for electronic components, I get excited and forget all about phones. The majority of our phone business was those coming in to pay bills. The majority of our business though was dealing with all the other electronics in the store.
The company is out of business, so my opinions of it are irrelevant.
Sales Associate (Former Employee) – Merritt Island, FL – July 29, 2017
When I first started working there back in 2002, we got hourly pay plus commissions. By the time I left them in late 2008, the hourly pay was pretty much all we got, unless we were lucky enough to sell a mobile phone. By that time, we were expected to work twice as hard for what amounted to less pay.
Sales Associate (Former Employee) – Burton, MI – July 28, 2017
I can't say much about RadioShack because I was a seasonal employee hired during the Christmas season. The work was easy and pretty boring at times. The only thing that mattered was how much you sold to customers.