General Manager – Crowne Plaza Cleveland Airport, Middleburg Heights Ohio
Crowne Plaza Cleveland Airport , full service hotel and conference center featuring 238 beautifully appointed guestrooms and the Award Winning Bucci’s Italian Restaurant, is presently seeking a seasoned General Manager. This candidate must possess a strong working knowledge of all IHG and Crowne Plaza standards and systems management, along with food and beverage operations experience. We are searching for an enthusiastic candidate with a proven track record of progressive management experience in all areas o f hotel operations.
Lead the management team utilizing a hands-on participative style: be readily available and effectively communicate with each staff member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions. Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Set written priorities and key objectives for each department head quarterly including action plan and completion date. Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Monthly forecasting of operating staff and cost expenditures. Business planning in line with forecasted sales and costs including guidance to department heads.
Monthly review of financial statement in order to correct problems, assure spending is in line and budget objectives are being met. Review and approve all expenses in "other expense" categories in all departments. Approve all major expenses to assure that monies are wisely expended.
Conduct performance appraisal and personal development plans for management staff. Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department. Regularly review individual productivity taking corrective action and guiding as needed. Evaluate market mix and take action in order to best position the hotel for increased business. Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
Through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees. Review guest service standards for all departments, identify problems and corrective actions.
Assure that all Company policies and procedures are fully implemented throughout the hotel.
Must have advanced knowledge in the following areas:
- Revenue/Yield Management preferably IHG systems Holidex and Perform
- Sales and Marketing –Guest Rooms and Food and Beverage/Catering Sales
- Hotel accounting principles
- Food and beverage operations including catering/restaurant and lounge revenue centers
- Hotel maintenance and repair/ Hotel housekeeping and general cleaning
- Personnel management
- Front office operations
Skills and Abilities
Plan financial strategies, delegate responsibilities, direct others at various professional levels, identity and solve problems, prioritize and coordinate multiple projects at one time, evaluate and resolve complex situations, lead the staff of the hotel utilizing a management style of participative team approach.
Meet and greet guests and employees and be the face of the hotel in the community.
Inspect rooms, all public areas and exterior of facility
Solicit potential business
Use general office equipment, including computers, and be able to conduct initial troubleshooting o f all technical systems.
Utilize general office procedures