I do all the data entry
We perform water damage, fire restoration, mold remediation and reconstruction. Carpet, upholstery, cleaning and hard surface cleaning was our main focus. The first several years we were called TPS Carpet Care, until be bought into a franchise "Rainbow International"
My title is Office Manager but I do all clerical work as well as go out on large loss sites to help with whatever they may need.
Our company has not been as financially secure since we began paying royalties to our parent group "The Dwyer Group."
Management is for the most part great. I get along with all the co-workers.
Hardest part of the job for me is watching a very vibrate company lose it's independence since becoming part of a franchise.
The most fulfilling part of my job is communicating with customers. Seeing them back in the homes after a disaster and being there to help people in need. We also get along really well and it is a joy to work with the people I do.
I love that at the end of the day you feel as if you are helping someone get their life back to normal.
The only reason I am leaving this job is because they are cutting my hours to part time and I am personally financially unable to make the numbers work.
Dealing with SubContractors, Transferring office phone to my cell phone, this happens every lunch, and every time owner is out of town, we are a 24 hour emergency company