Rakuten Loyalty Employee Reviews

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Like watching a huge car accident in slow motion
Software Engineer (Former Employee) –  Boston, MAMay 16, 2013
The office space looks nice. The CEO has a nice smile and makes a nice impression, but grave mistakes were made in picking his executive team. The CTO has selected childhood friends and other buddies as his first-tier managers. These managers were not chosen based on qualifications. The actual programmers are then used as scapegoats for the incompetencies of these sub-paar managers.

Workers spend about half of their times in meetings planning work. The plans are then interrupted by the CTO who changes his mind whenever the wind changes direction, causing more meetings and sometimes meetings about meetings. When you are a programmer, this is a disaster because there is no time left to complete your work. Everything devolves into a blame game. Attempts have been made to wake up the CEO to what is going on, but his head is stuck in management theory from Harvard and not in the real world.

I cannot recommend working here. It is a depressing place.
Pros
free lunchs
Cons
ethnic favoritism, poor management, lack of concern for employees
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Work/Life Balance
1.0
Compensation/Benefits
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Job Security/Advancement
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Management
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