Overall a great company- with a few flaws!
Customer Service Representative II (Former Employee) – High Point, NC – October 25, 2017
Ralph Lauren was a great company with a few flaws. The contact center has no organization whatsoever! The managers and floor coordinators are all over the place. You get different answers from everyone, thus not knowing what to tell the customer. It made it super hard to assist the customers. Corporate would keep making us do more and more, with less and less pay, and less time on the phone with the customer. They would keep dropping sales, which would make more phone calls come in. The management team from the corporate level to the management team in the contact center has no respect for the employees, which is really sad, considering it is Ralph Lauren. I truly love the brand, the lifestyle and everything. The management team kills it.
Discount, Employee Part (August, January)