A big joke in the financial industry!
Customer Service Representative (Current Employee) – San Antonio, TX – August 23, 2016
Job is easy, people are friendly, but expectations are unrealistic. There is no sense of unity but your on your own mentality. No clear outline of what is expected, since nothing is set in stone and managers will manipulate policies and procedures, since there are none, to their advantage. The schedule is hard to work with and management says they will work with you but that is far from the truth. If you have a doctors appointment, and cannot switch your schedule, they will ask you to choose your job or your appointment because members needs are more important than your health. Software, systems are so out-dated. Easy to advance, because no one in management seems to understand the financial industry but knows how to do scavenger hunts and pass out tickets for games. Overall Rbfcu is a joke and as much as they want to act like a respectable company in the industry, they are not. I would recommend if your just looking for a job, but a career, use for experience and move on.
Good job for newcomers in the banking industry
Strict schedules, too many poorly trained managers, old school ways