Pros: benefits, luncheons, xmas party, vacation & sick time was awesome
Cons: favoritism, lack of empowerment, salary not competative
Typical day at work would be handling incoming phone calls from 8:30 to 11:00am...from 11:00 to 3:00 we would be off the phones when the part time reps came in so we could handle our multi-million dollar accounts, however any email that comes in has to be answered within 2 hours regardless if your on the phone or not so prioritizing is a skill especially when taking up to 75 calls before 11am.
I've had the opportunity to learn customer service, be the back up to the administrative assistant, helped key orders and also helped in the communication room directing calls to the appropriate departments.
Management liked to micro manage, they told us we have the opportunity to be empowered, however if we told a customer or sales rep NO, we got rolled under the bus and were told to apologize and give them what they wanted regardless if it was against procedure. There were certain accounts that got what ever they wanted and then there were the other accounts where management stuck to procedure, it was not across the board for everyone. There was no change of advancement once you reached the Customer Service Coordinator position which was salary.
My coworkers were awesome, we worked so well as a team to help each other get the job done.
The hardest part of the job was having to go to the manager and show them what type of email you were sending or if it was possible to accommodate the customer or sales rep because we were usually scrutinized and told to change our verbiage and show them before we sent it so the could approve.
The best part of my day was talking to the customers and authors