Call Center Representative
Randstad for OneWest Bank. - Pasadena, CA

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The Call Center Representative will be responsible for:

1. The Call Center Representative will respond to client inquiries, and either solves client problems on their own or escalates problem to his/her supervisor for resolution.

2. Identifies opportunities to make product suggestions/referrals based on client needs.

3. Display etiquette, knowledge and solutions when servicing clients account inquiries – conducts transaction in accordance to OWB’s “One Client At A Time” service standards.

4. Maintain close adherence to the defined daily schedule to ensure proper resource coverage.

5. Maintain a minimal level of errors to ensure a positive customer service experience

6. Adheres to bank policy and procedures

Previous Retail Banking and/or Call Center experience Prefered
Knowledgeable in bank products and services
Experience in selling banking products (e.g. time deposits, checking and savings)
High volume inbound Call Center Experience