I worked as an Quality Assurance Processor.
❖ Handled customer inquiries via telephone and email to obtain order information.
❖ Communicated with outside agencies, clients and borrowers.
❖ Performed general clerical functions such as filing, emailing and faxing information.
❖ Maintained accurate records and logs.
❖ Reviewed all documentation for 100% accuracy.
❖ Knowledge of client, vendor and borrower requirements.
❖ Performed duties and responsibilities in a timely manner.
❖ Maintained open communication with team members and team leader.
❖ Addressed inquires from clients, borrowers, agents, and internal staff professionally and
in a timely manner.