To ensure that aged debt is kept to a minimum and that the sales ledger is maintained to a high level of accuracy, through direct contact with customers both on the telephone and in writing.
Chasing outstanding aged debt
Creating exception reports for outstanding debt.
Keeping debtor days within agreed levels.
Working continuously to KPIs and all set targets.
Dealing with all credit control queries.
Dealing with all aspects of the sales ledger:
- Entering receipts
- Allocation of receipts
- Sending out customer statements
- Reconciling customer statements
- Customer account queries
- Sales ledger housekeeping
Providing excellent customer service
Ensuring good relations and communications with all members of the team and responding politely and in a timely fashion to internal and external customers