One of the Better Customer Service Jobs I've Had
Customer Care Representative (Former Employee) – Scranton, PA – April 1, 2015
Seemed intimidating at first since I had little experience in customer service, but they have clearly defined procedures and policies, which helps a lot. There is a lot of on the job training. You are constantly learning from the people around you. If you are following correct policy, management will back you up. It's customer service so you are going to get yelled at, but management is pretty good about stepping in if you get in over your head. Good work/life balance (at least in my store.) $10/hr and a 1% increase every year. Not terrible but could be better. I believe benefits are available for both part time and full time workers, but I'm not positive. Hours are 10am-9pm most places so be prepared to work some nights. It's retail so you also have to work weekends and holidays, but my manager was really good about giving everyone at least some time to spend with their family. Overall a good place to work.