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63 reviews

RCN United States Employee Reviews

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Company cares for employees
Customer Care Advocate (Current Employee), Lehigh Valley, PAApril 7, 2015
RCN Cares about there employees, and goes above most companies to provide great services. The only thing they under staff on weekends.
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E-Chat Customer Serivce
Customer Service Representative (Former Employee), Wilkes-Barre, PAFebruary 17, 2015
Assisted cusotmers via chat to sign up for new products, trouble shoot phone, cable and internet issues. Resolve billing concerns. Set up payment arrangements.
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accountant
Staff Accountant (Former Employee), New York, NYNovember 15, 2014
nothing typical in RCN
lot of accounting items learns,payroll, a/p,a/r,HR,buget,audit
co worker are very good
so good nothing hardest part for me
nice envirement for work place
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Coworkers are amazing/Job sucks/Management Lacking
Telesales Representative (Former Employee), Wilkes-Barre, PAOctober 22, 2014
Pros: giveaways, benefits, coworkers
Cons: management, hr, the job itself
First if you can't handle selling walk away now. Even if you are in a non sales position you are still expected to sell/upsell. If you get upset by people yelling at you this will not be a good fit. If you can't type relatively fast not a good place to work. If you hate talking on the phone not a good job for you. If what I just said does not bother you, you may work out at this place. They had the best training program I have ever gone through it lasts 6-8 weeks and teaches you how to use their entire system. Upper management is ok, the president and corporate level people are all rather nice but their lower management/lead group sucks. They are only in it for their own good and most are quite power hungry. HR is a joke and can't tell their a**es from their elbows. Your team will become some of your closest friends in and out of work. The job is horrible, you will get told that you are the devil, that you should die, that your family should all die of cancer. You will be cursed at, hung up on and worse so your coworkers are really the only things that keep you sane. It is a really relaxed dress code and they have awesome benefits, PTO, Health, Dental, Eye, 401K, Life insurance AD&D insurance. Discounts with a lot of the companies around, and the pay is not bad at all. With commission I averaged $19-$21 an hour. They have "spirit week" and dinners, HBO and SHOWTIME come in and hold events you can get a lot of free stuff and even win trips So that part is fun and pretty much the only reason people keep working here long term.

Overall Decent place to work but Management is annoying and the job sucks.
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very poor work environment
Direct Sales Representative (Former Employee), Arlington, MAOctober 10, 2014
Pros: job + benefits
Cons: see review
management was the worst I have seen in my 35 years of working. There was nothing but favoritism,back stabbing and a romperroom atmosphere. Salesmen were under no structure at all, no territory was established, no rules were established,salesmen were far from friendly to each other.
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Tough to work for since new ownership arrived
Customer Care Advocate 2 (Former Employee), Wilkes-Barre, PAOctober 9, 2014
Pros: good benefits, 401k match
Cons: shifts can change every 6 months
Good team environment. Management is taking the company more in the direction of sales oriented, rather than customer service oriented
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Great way to exercise
Direct SALES Rep (Former Employee), Chicago, ILSeptember 16, 2014
Pros: good friendships
Cons: bab hours
I loved meeting knew people and going to different places as a direct sales rep. The hardest part of the job was the long hours.
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Direct sales
Direct sales (Former Employee), ChicagoAugust 19, 2014
Cons: everything
Company management sucks. There a bunch of idiots who couldn't cut it at the big cable companies so they went to Rcn to spread there bad ideas and poor structure. I mean seriously who has a marketing director running direct sales ?
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Nice place to work at
Inbound Sales Representative (Current Employee), Wilkes-Barre, PAAugust 13, 2014
Pros: paycheck
Cons: majority of co workers were caught up in drama
Sell new and current customers on services that would best suit their needs. The operating system is easy to learn if you are comfortable navigating through multiple programs during calls. Management was OK, tend to snoop around for drama involving employees and would make it awkward on the sales floor when they would take sides with their friends, instead of doing their jobs. Co-workers were friendly, but would have to watch what you say or they will change your words and tell everyone, sometimes it felt like working with high school students. Hardest part of the job was dealing with drama, while the most enjoyable part of the job was the pay check, if you were able to make sales on a consistent basis.
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Good call center environment
Customer Service Representative (Former Employee), Springfield, MAJune 17, 2014
I worked answering phone calls for cable TV and phone support for billing and service. I had computer programs to interface the customer's records and help them with their questions and concerns. We worked as a team together to help the customers receive great service.
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Slow paced, commision salary
SALES REPRESENTATIVE (Former Employee), Chicago, ILMay 30, 2014
I started working in the winter Which may have not been a good time for this job considering i was in the field trying to sale cable, internet, and phone service to people. Not only that we had bigger and known competitors we were up against so the sales were low.
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If you like to fix Telecom problems...
SMB Account Executive (Former Employee), Chicago, ILApril 10, 2014
Pros: lot of benefits from other cable companies, freebies and such
Cons: telecom problems...
RCN was a fun and very rewarding company. The management for the Commercial side is top notch and will make you succeed. The problems are that it has too many install issues, and as a telecom rep, you get paid after install...so it's not so fun waiting on that.

But!- If you like telecom and are able to look at a company's footprint and devise your own solutions to make sales happen/work for you(RCN) and your potential customers, then you have a lot of flexibility with the downtown territories and hunting which buildings are ripe for the picking.
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productive
Direct Sales Representative (Former Employee), Lehigh Valley, PAMarch 3, 2014
great environment, nice fellow employees and understanding management.
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Good Job
Financial Representative (Former Employee), Wilkes-Barre, PAFebruary 8, 2014
This was a good job and good place to work. I would answer calls from customers who were looking for extensions or questions on their bill.
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Some great customers
Payment Processor (Former Employee), Washington, DCFebruary 3, 2014
Typical day at RCN was to Open the store greet the customers, apply their payments, handle inquiries, take complaints, open new accounts, sale programming, batch at the end of your shift. The hardest part of the job was dealing with abusive, and aggressive customers that would threaten to harm you because the company didn't do what they were supposed to, and no one coming to your aide, but making it your fault. Their were safety concerns of opening and closing the store by yourself due to the excessive homeless people in the area. The most enjoyable part was some of the customers. They were wonderful, and always showed their appreciation for us.
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Poor Customer Service and Products
Sales (Former Employee), Chicago, ILJanuary 15, 2014
Pros: nice employees
Cons: lack of direction by management
Poor Management, Poor Quality Products, Poor Customer and unable to keep up with competition with poor quality and pricing
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I enjoy working for this company
Customer Care Advocate (Current Employee), WILKES BARREOctober 28, 2013
Pros: great staff and training regularly for extra help
Cons: work hours
Learn new things everything dealing with the different customers. You never know what to expect when coming to work. Always fun activities, meetings, training to learn ideas from one another.
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Fun workplace
Sales Support Supervisor (Former Employee), Chicago, ILOctober 25, 2013
Former employee, enjoyed getting up and going to work. Enjoyed working with my co-workers and helping my internal and external customer.
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I enjoyed working with the people in my dept.
Customer Service Representative (Former Employee), Springfield, MAOctober 13, 2013
Management was not stable and there was no job security. No benefits were offered and pay was mediocre at the time. Since then the call center I worked at has closed down. Hopefully things have changed for the better since then.
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average work exp.
Universal Agent (Former Employee), Springfield maOctober 9, 2013
Reasonalble work load comfortable environment, friendly coworkers, best part of job was working nights

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About RCN

You could say RCN is at home in the big city. The company operates cable-based broadband networks that serve the Boston, Chicago, – Read more

RCN Salaries

Customer Service Representative
$12.75 per hour
Customer Care Supervisor
$30,000 per year
Customer Service Representative
$25,000 per year
Direct Sales
$40,000 per year