RCN Employer Reviews

it was fine before sold out good company not to work for management need more human relations

RCN was a good place to work during their growth period. I would design fiber optic networks that enhanced the customers choices for in home entertainment. I learned a lot about cable TV & High speed internet as well as the land scape of the most densely populated areas of the country.

Assisting residential customers with telephone, internet and cable television. I was released from RCN as services moved over seas.

RCN is a great place to work for those that are interested in growing professionally. The company fosters and environment where your ideas and input are valued and you truly can make a difference in the company's growth.

RCN was a great place to work. All of my colleagues were always willing to help. We worked together as a family. I thoroughly enjoyed my experience at RCN because I was able to express my creativity.

Their most valuable asset is the way they traet their customers.
Each one is considered a value.

Was a good place to work, as call centers go. The management staff was willing to listen, and often times would go out of their way to help

great place to have a job; I am currently working 4 days/10 hour shifts

A fun but professional company to work for. I received a lot of satisfaction in assisting customers with their bills and technical problems.

A day at RCN would consist of taking in-bound calls. The need of the customers is to be serviced quickly. But I learned to be patient when trouble-shooting technical issues because these type of resolutions can take time to complete, and customers appreciate the time taken to get it resolved. So, if you like a technical service job that involve cable, – more... phone, and internet RCN is the job for you. – less

My typical day at work entails answering other carriers' phone calls requesting information. I also spending my days processing work orders to disconnect customer's phone lines so they can port their phone numbers from RCN to another carrier such as Verizon, Comcast, Service Electric etc. Although it can be frustrating at times having to struggle doing – more... two or three different things at one time, it is nice knowing that it helps make the day go by fast. – less

Fun, small company looking to grow. Sales are priority one with this company.

Training was top notch! People were great! Would love to get back into this company.

call center job ..take bill payments ,trouble shooting, i worked 10hr shifts

Work was very busy and management was great as they influence job growth. Also you were able to learn about the telecom industry as you were provide to attend classes.

typical day: open the queue at Noon - took orders from field reps for products (internet, cable and / or phone). entered orders into application ICOMS for maintenance and billing. there were six of us until the department was moved to out-of-state locations. management was there to uphold rules and regulations for the field reps as well as assistance – more... for the date entry people. most difficult part of the job was telling the field rep that the client did not pass the credit check, therefore denying service. co-workers were great - many great friendships were created. the most enjoyable part of the job was the camaraderie of all the reps both in the office and in the field. – less

RCN was one of the best jobs ever because of the people. We all worked hard as a team to achieve customer satisfaction.

I liked being on the field and able to go from house to house and I took pride in the work that I was doing in the customers homes.

2000-03 not great years. Hopefully things have improved. Long hours, tough goals, diminishing capital budget.

RCN was a Cable/ Telephone/ Internet company that became successful rather quickly...it had a nice run but in my opinion mismanagement lead to the quick downfall.