Customer Care Advocate (Former Employee) – Wilkes-Barre, PA – May 6, 2016
I have worked for RCN for 3 years and they were always changing there rules and regulations on monitoring. If you needed a day off you could not call in and take a day because there was never quota in the system and i have 2 kids plus other things that just happen in life. They hire a new class of about 20-25 people per month , so just there shows you the turn over rate. it provided me income for my family and that was great. But to work there and of you ask anyone who currently does they will say the same thing. Also if you try and go to the bathroom witch is human nature you will get called out on it and that is something you can not control.
Customer Service Representative (Current Employee) – West Mifflin, PA – March 5, 2016
A typical day involves resolving issues that our own employees cause, as well as handling complaints that our customers justifiably have for our ever-increasing rates. Management is scarcely available when you need it and our client investors are only vaguely aware of the workplace conditions and make unreasonable demands of the agents. I was initially excited about the prospect of working for a low-rate cable company call center but it turned out that they're not so cheap and their policies are not so customer-friendly. While I'm rated as a top-performer, it's only because I'm good at picking up other peoples' slack in order to keep these customers for the company. However, it's emotionally draining, and I don't feel morally right for taking advantage of people like this anymore.
Broadband Technician (Former Employee) – bathlehem pa 18017 – January 31, 2016
typical day was troubleshooting installing and repair. identifying the problems was hard pert of the job, but solving the problem was the best part of the job. knowing that the job was done right and customer was happy was very satisfying
Customer Care Advocate (Current Employee) – Wilkes-Barre, PA – January 27, 2016
When I started, it was a fun job. As the years went by, it was bought out by an investment company, and now, not so much. The coworkers are good people, management seems to be fair in accordance to what procedures they have to follow. It's unfortunate you have to compete w/all your coworkers to get a shift you would like to work, and that can get stressful. Shift bids are required every 6 months. That is when it went down hill for me. Holidays are a must, unless you put in for them off way in advance.
Consultant (Former Employee) – Herndon, VA – October 18, 2015
Mature company. New system integration with new staff due to relocation from Virginia to New Jersey. Exciting project. Harnessing good previous procedures accompanied with updated and improved new solutions.
Customer Care (Current Employee) – Wilkes-Barre, PA – July 15, 2015
Every 6 months there is a "shift bid" to change your shift for the next 6 months. Every bid, management says they will evenly balance morning, day, and evening shifts so there is no overload and understaffing issues. However, this never happens. There is always an overstaff in the mornings and afternoons and a severe understaff in the evenings. Its very stressful, the training isnt the best but the benefits are very good and the people you work with are amazing. You do become like a small family.
Free Lance Broadcaster (Current Employee) – Bethlehem, PA – June 2, 2015
I am currently a Free Lance Color Analyst for RCN, Inc. A wonderful work atmosphere. A place to bring your personality and skills to the forefront. I have been a color analyst for going on 7 years, and have had the time of my life.
Direct Sales (Former Employee) – Lehigh Valley, PA – May 20, 2015
Worked as a direct sales rep. Basically, I knocked on doors from noon to 8p selling cable (thats considered leaving early). If I didn't sell I was put on a watch list that could progressively lead to termination. If you're not willing to bend your ethics and BS some for $35 (cable commission) you won't make it. The training sux,in a conference room for 2 days,had a partner for an afternoon and another partner who sent me home because he didn't wanna share his commission. Overall decent place to work,if you like micromanagement.
Coworkers are amazing/Job sucks/Management Lacking
Telesales Representative (Former Employee) – Wilkes-Barre, PA – October 22, 2014
First if you can't handle selling walk away now. Even if you are in a non sales position you are still expected to sell/upsell. If you get upset by people yelling at you this will not be a good fit. If you can't type relatively fast not a good place to work. If you hate talking on the phone not a good job for you. If what I just said does not bother you, you may work out at this place. They had the best training program I have ever gone through it lasts 6-8 weeks and teaches you how to use their entire system. Upper management is ok, the president and corporate level people are all rather nice but their lower management/lead group sucks. They are only in it for their own good and most are quite power hungry. HR is a joke and can't tell their a**es from their elbows. Your team will become some of your closest friends in and out of work. The job is horrible, you will get told that you are the devil, that you should die, that your family should all die of cancer. You will be cursed at, hung up on and worse so your coworkers are really the only things that keep you sane. It is a really relaxed dress code and they have awesome benefits, PTO, Health, Dental, Eye, 401K, Life insurance AD&D insurance. Discounts with a lot of the companies around, and the pay is not bad at all. With commission I averaged $19-$21 an hour. They have "spirit week" and dinners, HBO and SHOWTIME come in and hold events you can get a lot of free stuff and even win trips So that part is fun and pretty much the only reason people keep working here long term.
Overall Decent place to work but Management is annoyingmore... and the job sucks.less
Direct Sales Representative (Former Employee) – Arlington, MA – October 10, 2014
management was the worst I have seen in my 35 years of working. There was nothing but favoritism,back stabbing and a romperroom atmosphere. Salesmen were under no structure at all, no territory was established, no rules were established,salesmen were far from friendly to each other.