Pros: time in between calls to yourself.
Cons: supervisors don't take calls when they're required to.
I learned how to manage queues in a call center environment. Typical day is 8 hours with a half hour lunch and 2 breaks. While between calls you can read, draw or socialize. No cell phones allowed on the floor due to customers accounts being on the computer screen at all times. Coworkers are very nice and personable.