Coworkers are amazing/Job sucks/Management Lacking
Telesales Representative (Former Employee) – Wilkes-Barre, PA – October 22, 2014
First if you can't handle selling walk away now. Even if you are in a non sales position you are still expected to sell/upsell. If you get upset by people yelling at you this will not be a good fit. If you can't type relatively fast not a good place to work. If you hate talking on the phone not a good job for you. If what I just said does not bother you, you may work out at this place. They had the best training program I have ever gone through it lasts 6-8 weeks and teaches you how to use their entire system. Upper management is ok, the president and corporate level people are all rather nice but their lower management/lead group sucks. They are only in it for their own good and most are quite power hungry. HR is a joke and can't tell their a**es from their elbows. Your team will become some of your closest friends in and out of work. The job is horrible, you will get told that you are the devil, that you should die, that your family should all die of cancer. You will be cursed at, hung up on and worse so your coworkers are really the only things that keep you sane. It is a really relaxed dress code and they have awesome benefits, PTO, Health, Dental, Eye, 401K, Life insurance AD&D insurance. Discounts with a lot of the companies around, and the pay is not bad at all. With commission I averaged $19-$21 an hour. They have "spirit week" and dinners, HBO and SHOWTIME come in and hold events you can get a lot of free stuff and even win trips So that part is fun and pretty much the only reason people keep working here long term.
Overall Decent place to work but Management ismore... annoying and the job sucks.less
Direct Sales Representative (Former Employee) – Arlington, MA – October 10, 2014
management was the worst I have seen in my 35 years of working. There was nothing but favoritism,back stabbing and a romperroom atmosphere. Salesmen were under no structure at all, no territory was established, no rules were established,salesmen were far from friendly to each other.
Direct sales (Former Employee) – Chicago – August 19, 2014
Company management sucks. There a bunch of idiots who couldn't cut it at the big cable companies so they went to Rcn to spread there bad ideas and poor structure. I mean seriously who has a marketing director running direct sales ?
Inbound Sales Representative (Current Employee) – Wilkes-Barre, PA – August 13, 2014
Sell new and current customers on services that would best suit their needs. The operating system is easy to learn if you are comfortable navigating through multiple programs during calls. Management was OK, tend to snoop around for drama involving employees and would make it awkward on the sales floor when they would take sides with their friends, instead of doing their jobs. Co-workers were friendly, but would have to watch what you say or they will change your words and tell everyone, sometimes it felt like working with high school students. Hardest part of the job was dealing with drama, while the most enjoyable part of the job was the pay check, if you were able to make sales on a consistent basis.
Customer Service Representative (Former Employee) – Springfield, MA – June 17, 2014
I worked answering phone calls for cable TV and phone support for billing and service. I had computer programs to interface the customer's records and help them with their questions and concerns. We worked as a team together to help the customers receive great service.
SALES REPRESENTATIVE (Former Employee) – Chicago, IL – May 30, 2014
I started working in the winter Which may have not been a good time for this job considering i was in the field trying to sale cable, internet, and phone service to people. Not only that we had bigger and known competitors we were up against so the sales were low.
SMB Account Executive (Former Employee) – Chicago, IL – April 10, 2014
RCN was a fun and very rewarding company. The management for the Commercial side is top notch and will make you succeed. The problems are that it has too many install issues, and as a telecom rep, you get paid after install...so it's not so fun waiting on that.
But!- If you like telecom and are able to look at a company's footprint and devise your own solutions to make sales happen/work for you(RCN) and your potential customers, then you have a lot of flexibility with the downtown territories and hunting which buildings are ripe for the picking.
Lot of benefits from other cable companies, freebies and such
Payment Processor (Former Employee) – Washington, DC – February 3, 2014
Typical day at RCN was to Open the store greet the customers, apply their payments, handle inquiries, take complaints, open new accounts, sale programming, batch at the end of your shift. The hardest part of the job was dealing with abusive, and aggressive customers that would threaten to harm you because the company didn't do what they were supposed to, and no one coming to your aide, but making it your fault. Their were safety concerns of opening and closing the store by yourself due to the excessive homeless people in the area. The most enjoyable part was some of the customers. They were wonderful, and always showed their appreciation for us.
Customer Service Representative (Former Employee) – Springfield, MA – October 13, 2013
Management was not stable and there was no job security. No benefits were offered and pay was mediocre at the time. Since then the call center I worked at has closed down. Hopefully things have changed for the better since then.