Typical day at RCN was to Open the store greet the customers, apply their payments, handle inquiries, take complaints, open new accounts, sale programming, batch at the end of your shift. The hardest part of the job was dealing with abusive, and aggressive customers that would threaten to harm you because the company didn't do what they were supposed to, and no one coming to your aide, but making it your fault. Their were safety concerns of opening and closing the store by yourself due to the excessive homeless people in the area. The most enjoyable part was some of the customers. They were wonderful, and always showed their appreciation for us.