Corrupt and terrible place of nepotism. Tyrannical. No job security for quality supervisors.
Pros: Good work/pay ratio for newhires, sit-down environment
Cons: Tyrannical lunch/break system, poor upper management, promotions don't come with worthwhile raises, Supervisors are on chopping block, do not receive fair yearly evaluation compensation, Severe nepotism, attendance to disciplinary action follow guidelines as management sees fit
As a regular agent, this job really isn't that bad. If you are coming in to be a standard phone rep, the work-pay ratio is pretty decent.
If you work hard, there are opportunities to advance but only if you can shine through the nepotism somehow. I moved up quick, and after RDI getting rid of two great supervisors on my campaign and replacement them with me, it grew stressful. Due to my success, we doubled in work load and RDI didn't even provide a part-time sup when requested. Due to this ramp up I had to quit school because working so much overtime would not allow me to do well in college. But because I was working so much OT and RDI did not provide another supervisor, I was then being coerced for working too much overtime.
Upper management ignored many of my numerous requests/complaints, attempts to rectify issues that were affecting my project but in the hands of another were unfruitful, and attempts to make project management more effective with the client were met with threats and disciplinary action for procedures that were never covered with me as Operations Supervisor.
When I submitted my notice of stepping down from Supervisor to be a regular agent, I was laid off.
In totality, RDI is a corrupt, disgusting, terrible place to work. It will upset you how some managers treat/interact with employees there, and never get fired and great, sincere, helpful ones get the axe. There are basically no health benefits as you are better off going through ObamaCare. You will either be overworked or sent home early, there is not much security unless you lick the heel of upper management.