Pros: the interactions with all the many diffrenty people and the learning experiences.
Cons: when nursing staff wasnt clear on what they wanted from the security staff.
A typical work day in the Reading Health System was very invigorating, in the way that you were dealing with multiple personalities and all sorts of situation. weather you were dealing with problems with Doctors, Nurses, Patients, you're colleagues or the safety of the facility you were always faced with thinking on your feet.
Management was a grate help in being a mediator in many situations. my shift supervisor was very easy to talk to and he related well to the situation on the floor, because he worked the floor himself he was able to provide insight in difficult situation. when problems arose with staff or patients he was there for unbiased support which was very appreciated within the security department.
my coworkers were very supportive when myself or anyone else needed assistance in a call. working in the hospital you are faced with many situation that can escalate quickly and many time you don't see it coming. the support team that we had within our department was amazing I was very grateful for them.
the hardest part of the job was dealing with mental health patients, because you always want to handle their situation with lots of care and as much compassion as possible, at the same time being stern and firm letting them know that there will be consequences to their wrong actions. If the patient choses to cause harm to themselves as well as the other patients and staff we would have to take action the safest way possible. the most enjoyable part of the job was interacting with staff making sure that everything was safe. Also letting them know that were in the area for – more... us to assist them in any way. I also enjoyed the interaction with the visitors and patient. Seeing security around can be a stressful thing, especially for people that have lost someone or that are visiting someone that is in critical condition. I was fortunate enough to speak and bring comfort to many son, daughters, friends, parents etc.... I'd have to say that overall that was the very best part of the job. to help bring peace to people that were going through a difficult time. – less