Day to day in the inside sales role is fairly laid back in management style, but often frustrating because of the lack of internal communication between management, product groups, and sales team. The inside sales role requires outbound phone calls to current customers, with the goal of selling them additional software. It is a consultative sales approach, which I had to pretty much learn through trial and error, as the company does not have an adequate training program in place. Management and coworkers are awesome to work with.
Laid back, no micro-managing, ability to move around in the company
Not enough training, bad internal communication (working to fix this now though), compensation plan is impossible to figure out
RealPage's poor leadership is suffocating. Not one leader knows what it will take to get this company out of the pits and into positive revenue. The various departments operate in silos and duplicating effort and creating disjointed experiences for the customers. There is no respect for work life balance because the company is understaffed. The expectation is for you to work 14 hr days every day with no appreciation. I'm disappointed with RealPage, and hope and pray someday they will be able to dig themselves out of the grave they are creating.
Licensed Customer Care (Former Employee) – Greenville, SC – April 7, 2016
Day time job in the insurance department Upper management asks for employee input Freebees from insurance companies if you are forced overtime they provide food. benefits are good closed on holidays heavy call volume good pay plus commission
Overall i would say the company is good.. the company recently went under New Management. The attendance policy changed a bit but overall a good place... the only down side other than the benefits and the money is that the people that work in the company which are not professional.. there turn over rate is high and now they are just hiring any and everything..
when i first started it was peaceful and a good work environment overall. but as soon as others were hired on due to everyone quitting all the time they just started hiring anyone who could pass a drug test if you know what im saying...
The call center work environment is now loud... the work place cant stay neat either.
free lunches, and approved time off when it approved (paid)
This job was not what I expected it to be. The management is terrible and the calls are difficult to take with little downtime. The pay is okayish but there isn't any room for advancement or room to make more after good service. I am still employed with them, but am applying to multiple jobs everyday in the hopes of something else.
Training makes the job seem better than what it is. One phone call requires so much criteria and you lose points if you do not follow their guidelines. You are on the phone ALL DAY and the phone calls are back to back. Majority of the time people already know what they are calling for and just want more specifics. It's embarrassing when you have to act like you are in a particular state and they find out you're not so the customers are like ummm ok I don't want to speak with you lol. I'm more of a face to face person. I didn't enjoy this environment.
Marketing Associate (Current Employee) – Carrollton – October 7, 2015
Working at RealPage is alright, it's just not for me. The management is great and try to help you be the best you can be, I just get tired of constantly talking on the phone. They also don't tell you that this is NOT a customer service industry, it's all about creating a conversation, but in the end you're not there to answer all of the caller's questions, just to pre-qualify them for apartment communities and try to convince them to visit with the onsite team.
Great benefits and great managers
Back to back calls with rude callers can get pretty frustrating.
Implementation Consultant II (Former Employee) – Carrollton, Texas – September 30, 2015
After working for this company, I realize that it has its ups and downs. Lots of management changes on a regular basis. In all departments, including HR. Pros: Great co-workers with lots of moral. Can advance depending on what level you enter the company at. Cons: Pay is not comparable to the job. Work life balance suffers alot. Yearly raises are normally biased. Lots of politics. Management not very hands on.
Implementation Analyst (Current Employee) – Westlake Village, CA – June 8, 2015
Answer emails, setting up properties with Lead2Lease, QA other co workers work. I learned how to work in a fast pace environment, and adapt to constant change. My co-workers are really nice people to work with. The hardest part of the job is receiving assignments late in the month and asked to finish them before the end of the month to meet our quota. It required overtime. I always meet the deadline. I enjoy my coworkers we enjoyed working together. We did lunch together most days and happy hour on Fridays. I am currently employed my Job is being outsourced at the end of June.
Enjoyed Co workers. we also had the privilege of working from home
Marketing (Former Employee) – Greer, South Carolina – April 29, 2015
This is the worst company to work for. The training does not prepare you for taking live calls. The only response you get is, forget what you just learned in training? You are glued to a sit for the whole day. Any second you are not taking calls and off your phone, you will be penalized. If you have a rude prospect, there could be seconds between the next call, without time to recover from the previous. You have to pretend to be in places you are not, and you get penalized for giving out the number to people that can actually help them.
Your usual day was busy on the phones all day in my department. I learned a lot about customer service. Management was poor. I had some great co-workers and some were annoying. The hardest part of the job was dealing with annoying and angry customers. The most enjoyable part of the job was helping a customer get approved and having so great co-workers.
OPS Technology/Purchasing Support (Current Employee) – Carrollton tx – January 28, 2015
A typical work day would be working closely with my team to resolve customer account issues. I learned how important it is to handle every customer with excellence. The management staff was approachable and helpful. My co-workers were great team players. The hardest part of my job was the distance I drove to work. The most enjoyable part of my job....it was worth the drive.
free lunch some days, breakfast, pot lucks, open door policy, mangers work on the floor with reps.
not enough coverage, overload in work, tools are not up to date or proficient of the clients, something is always down