Big Night Entertainment Group LLC is the owner and operator of some of the hottest restaurants, nightclubs and entertainment facilities including: Empire Restaurant Lounge, The Estate Nightclub, Red Lantern Restaurant Lounge, Gem Boston, Shrine Asian Kitchen Lounge and Nightclub, The Scorpion Bar, and High Rollers at Foxwoods Resort Casino.
Big Night is currently looking for a high caliber nightclub/lounge manager to join its team in Boston at Gem Boston. In addition to a great working environment, medical and dental insurance, two weeks' vacation, and venue discounts, Big Night offers a profitable rapidly growing company. BNEG was ranked the #1 fastest growing companies nationally within the hospitality industry in Inc 5000 for the past three years, and #4 in any industry.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
-Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
-Maintaining an accurate and up-to-date manpower plan of FOH staffing needs.
-Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
-Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
-Exhibits high performance standards and ensures all FOH team members are providing exceptional service to patrons.
-Performs nightly check outs and audits
-Investigate and resolve service/food quality complaints
-Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
-Provide a Positive, Fun Working Environment for Associates
Required Essential Skills, Experience and Qualifications:
-Minimum of three years of operation management experience
-Exemplary Customer Service Skills
-Strong Problem Solving and Analytical Skills
-Ability to work well with people internally and externally at all levels
-Solid planning, organizing and scheduling abilities
-Strong team building skills with emphasis on development and ability to think outside the box
-Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others.
-Work hours necessary to maintain facility
-Must be able to successfully pass pre-employment drug screening.
Supervise 20-30 subordinate FOH employees per shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
-Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions;
-Project Management - Develops project plans; Completes projects on time and budget;
-Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.
-Teamwork - Balances team and individual responsibilities; Able to build morale
-Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services.
-Quality Management - Looks for ways to improve and promote quality.
-Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures.
-Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically.
-Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines.
Interested and qualified applicants please apply by responding to this ad with current resume and salary requirements.
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Big Night Entertainment Group is an equal opportunity employer. Upon request, reasonable accommodations will be made available to all applicants.