You walk in and on the perfect work day, you are happily greeted by at least one of your managers and the expectations for the day/evening are laid out for you and what steps or suggestions that can be done to make it easier to achieve.
For the most part, nothing regarding how the operation is run prevents employees for being set up for success, although the curveball mentioned in the title is what I am eluding to.
It seems to depend on the employees or in some cases managers that are on that are contingent on the way the operation is run.
This I believe is unnacceptable because businesses are often compared to a well oiled machine; if each and every cog and component is not doing it's part everyday, the operation or the business rather will cease to function properly. For the employees that come to work, ready to work, it is simply unfair.
As for the handful or two of employees that do not come to work ready and willing, it can as I stated above have a clear impact on the rest of the employees.
The most difficult part of the job is this sheer fact, with the occasional rude customer that you have to learn how to relate to.
While rude customers can be expected at any business, it is up to the both the managers and the employees to work together to formulate strategies to move past this and instead focus on what will in fact what is lucrative to the company which is their business and loyalty.
With all of this said, at the end of the day in my individual opinion I can roll down my sleeves and state the old adage, "All in a days work".