Pros: compensated for outstanding work, free lunches and trip advisor comments from guests.
Cons: did not experience any.
Typical day would be checking in and checking out of guests. Collecting payment, making reservations, directing guests to destinations, etc. I have learned that excellent customer service really makes another persons experience something to never forget. Management and co-workers work together as a team and learn from one another in various situations. The hardest part of this job was turning guests away when there would be no vacancies. The most enjoyable part is when the guest is completely satisfied with their stay and genuinely express their gratitude to the staff.