Customer Service Representative (Former Employee) – Downers Grove, IL – November 9, 2016
this was by far the worst job i have ever had in my life. I worked here right out of college. They over work you and under pay you. You basically get paid to lie to customers about their rentals and being over charged and if the company has a glitch and the customer gets charged its your responsibility to figure out how to get the customer off the phone with out offering them any money back just codes for free movies and you couldnt give them more than 10
Machine Support Technician (Current Employee) – Oakbrook Terrace, IL – June 3, 2016
Fun place to work for, You come in and start fixing kiosks. Learned alot about how the inside of the machine really works. Theirs many ways to fix the different issue that i would see. You get to help the technicians that are physically fixing the machine, We would brainstorm everything possible to make sure the kiosk will be up.
field support 1 (Former Employee) – Lawton, OK – April 10, 2016
was interesting always busy with different things to do. all about redbox an how the company works an what it takes to be a field rep. management would always do all they could to help you in any way that they could. co-worker were always will to help an take over your route when needed with out complaint, toting all those boxes from place to place always on the go an traveling place to place an meeting new people.
the christmas parties and the extrathe company would do for you
Field Support Representative (Former Employee) – Lexington, KY – February 26, 2016
I worked with Redbox for several years, in two different markets for two different supervisors. The job is very team-oriented. You travel to your market warehouse once a week to pick up your movies, prep any other needed materials and meet with your team. Travel from kiosk to kiosk on your own to merchandise. Very little direct supervision - must be self-motivated.
Set your own hours, good mileage reimbursement, great benefits package, fun job
Working outdoors in the elements on bad weather days, working holiday weeks, recent changes make it difficult to make up after a sick day
Lead Field Tech and Merchandiser (Former Employee) – Inland Empire, CA – January 22, 2016
Merchandise kiosk throughout the territory, and insure field representatives complete work with a 98.9% accuracy rate. Monitors daily kiosk performance reports Responds to dispatch calls during scheduled shift between the hours of 8am and 8pm as needed Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners, and managers and employees Loads and unloads product from automobile, residence and warehouse Supports Regional Operations Supervisor (ROS) with administrative responsibilities Traveled extensively within territory to support team and ensure fulfillment of company objectives.
Field Service Representative II (Former Employee) – Little Rock, AR – January 5, 2016
As an FSR II, Your days will not be consistent. The pay is decent but the benefits are among the best of any company I have been associated with. Training is weak, weak, weak. Expect to train yourself. Management will expect you to know your job right away. I was with the company for 13 months and led my market in performance the last ten months consecutively. Recognition for a job well done should not be expected. Some days may be 12 to 14 hours long depending on your market. Overtime is discouraged. Meaning you may have some days that you have to cut short due to some days running long. This varies day to and week by week. Not very family friendly. Not much room to advance. Pay raises are practically non existent. I never heard of or saw any raises. If you are accustomed to being an overachiever, look elsewhere. There were multiple Executive position changes with Outerwall/Redbox during my employment. Who is in charge this month?
Regional Operations Supervisor (Current Employee) – Chicago, IL – December 29, 2015
Excellent benefits I work from home Management is left to be desired. Changing hands to much Great employees who I have hired I spend most of my time managing people and inventory The demanding schedules are the hardest part of the job Working my employees is the most enjoyable part of my job
Merchandiser (Current Employee) – Lake Orion, MI – August 7, 2015
Redbox is a great place to work. It gives me a chance to work on my own, get my job done on my own time. My Co-workers are great to work with, we help each other other when needed. I have supportive management.
Material Handler (Former Employee) – Indianapolis, IN – July 28, 2015
I learned to build up my productivity. To help out my coworkers in need as a team player or a lending hand or ears to listen. Hardest part is maintaining a full table of cases when the coworker does his or her part on the machines.