Worst place to work period. Terrible bosses and pay / work life
Field Service Representative (Current Employee) – Oakland – December 3, 2013
For starters I've never seen a company take so much from it's own employees than this place.. You have to provide YOUR car for work and YOUR GAS plus the wear and tear on your car. You also have to provide a good portion of a 10 X 10 ft ROOM to accommodate all company deliveries and materials which was not disclosed to me at all during the interview process. This company constantly has double standards ..... 1 week a certain rule is applied ...2 months later management forgets about what they enforced and turns the other cheek. NO MORE BONUS this year after getting one each year I have been there. The customers use this passive aggressive approach to get what they want out of field service personal.....( Standing in back of you not saying anything.demands.not acknowledging you are at work trying to accomplish your tasks.) Getting promoted only involves being an FSR2 making a lousy 2k extra per year plus company vehicle. Management is terrible at communication and uses the my way or the highway antics to get their way. Working for this company is like being a rat escaping from a sinking ship honestly. Management constantly back stabs employees, plays favorites and will always tell you how you can be more like the better employees.Also management plays down the worst possible scenarios.... ie saying "the bonus in August we were supposed to get wasn't that much anyway." What I thought could be a decent place to work is nothing more than a joke for a company that will be forgotten soon because they can't own up to their own actions. Working for free is very real at this companymore... at times and has been admitted by my fellow co-workers in the Oakland California area. Management never acknowledges how much "real" work there is sometimes and instead thinks that working fast and unsafe and in a rush is the best way sometimes.... This is not a way of running a business that will last at all. All of my co-workers are constantly applying to other jobs all the time due to the circumstances of this last year.less
Great people, very flexible and casual environment
Business Systems Analyst (Former Employee) – Oakbrook Terrace, IL – May 10, 2017
Great people, very flexible and casual environment. Free coffee and snacks, flexibility on time and working remotely. More P.TO would be nice. Alot of priority changes. Not clear direction from upper management.
Redbox overall is the best place to work. Lots of traveling involved but great to meet new people. Bonuses and benefits are great but in the area I lived we didn't get 401K. But that was not the companies fault just there provider.
Field Service Tech 2 (Current Employee) – Texas – April 11, 2017
This used to be awesome company to work for, now they have become money hungry greedy corporation that cannot get any talent to save them. The bonus structure is a JOKE and almost not worth putting on the post, On call with no pay and losing benefits as fast as they are losing customers.
FIELD SERVICE REPRESENTATIVE 1 (Former Employee) – St. Louis, MO – April 9, 2017
At first the job was great the lead manager was very well seasoned on the job and the team moral was great ... Made it not so bad to do the unpleasant parts, Then they changed management to a person that was ego powered. NOT for the better. NOT worth the money paid to do the massive amount of work in one day easily a 12 hr day with little to no break. NO days off , no teamwork,
Customer Service Representative (Former Employee) – Downers Grove, IL – November 9, 2016
this was by far the worst job i have ever had in my life. I worked here right out of college. They over work you and under pay you. You basically get paid to lie to customers about their rentals and being over charged and if the company has a glitch and the customer gets charged its your responsibility to figure out how to get the customer off the phone with out offering them any money back just codes for free movies and you couldnt give them more than 10
Machine Support Technician (Current Employee) – Oakbrook Terrace, IL – June 3, 2016
Fun place to work for, You come in and start fixing kiosks. Learned alot about how the inside of the machine really works. Theirs many ways to fix the different issue that i would see. You get to help the technicians that are physically fixing the machine, We would brainstorm everything possible to make sure the kiosk will be up.
field support 1 (Former Employee) – Lawton, OK – April 10, 2016
was interesting always busy with different things to do. all about redbox an how the company works an what it takes to be a field rep. management would always do all they could to help you in any way that they could. co-worker were always will to help an take over your route when needed with out complaint, toting all those boxes from place to place always on the go an traveling place to place an meeting new people.
the christmas parties and the extrathe company would do for you
Field Support Representative (Former Employee) – Lexington, KY – February 26, 2016
I worked with Redbox for several years, in two different markets for two different supervisors. The job is very team-oriented. You travel to your market warehouse once a week to pick up your movies, prep any other needed materials and meet with your team. Travel from kiosk to kiosk on your own to merchandise. Very little direct supervision - must be self-motivated.
Set your own hours, good mileage reimbursement, great benefits package, fun job
Working outdoors in the elements on bad weather days, working holiday weeks, recent changes make it difficult to make up after a sick day
Lead Field Tech and Merchandiser (Former Employee) – Inland Empire, CA – January 22, 2016
Merchandise kiosk throughout the territory, and insure field representatives complete work with a 98.9% accuracy rate. Monitors daily kiosk performance reports Responds to dispatch calls during scheduled shift between the hours of 8am and 8pm as needed Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners, and managers and employees Loads and unloads product from automobile, residence and warehouse Supports Regional Operations Supervisor (ROS) with administrative responsibilities Traveled extensively within territory to support team and ensure fulfillment of company objectives.
Field Service Representative II (Former Employee) – Little Rock, AR – January 5, 2016
As an FSR II, Your days will not be consistent. The pay is decent but the benefits are among the best of any company I have been associated with. Training is weak, weak, weak. Expect to train yourself. Management will expect you to know your job right away. I was with the company for 13 months and led my market in performance the last ten months consecutively. Recognition for a job well done should not be expected. Some days may be 12 to 14 hours long depending on your market. Overtime is discouraged. Meaning you may have some days that you have to cut short due to some days running long. This varies day to and week by week. Not very family friendly. Not much room to advance. Pay raises are practically non existent. I never heard of or saw any raises. If you are accustomed to being an overachiever, look elsewhere. There were multiple Executive position changes with Outerwall/Redbox during my employment. Who is in charge this month?