IT Help Desk Support Specialist
Refresh Dental - Toledo, OH

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Refresh Dental is one of the nation’s leading dental service organizations, providing affordable services from basic comprehensive care, to orthodontics and oral surgery, all under one roof and at a location close to you. We accept most dental insurance plans, and have flexible financing and payment options. Our goal is to make going to the dentist convenient with offices across Ohio and Pennsylvania. We have great dentists, the most amazing team, and state-of-the-art dental technology; making Refresh Dental the best option for healthier teeth and a happier you!

We currently have an opportunity in our Toledo, OH office. In this position, you will have responsibility for providing first-level contact and problem resolutions for all users with hardware, software, and applications problems. The primary focus of this position will be to:  Provide superior customer service, answering general and technical questions from end-users supporting multiple accounts. Accurately document all correspondence with end-users. Handle issues in a tactful manner and effectively deal with difficult situations.

Required Experience
 High School diploma or equivalent required.
 Minimum of three (3) years’ experience.
 Excellent analytical and computer skills required.
 Strong oral/written communication and interpersonal skills.
 Ability to prioritize and manage multiple tasks to completion.
 High level of accuracy and attention to detail
 Computer literacy, technical aptitude and familiarity with basic office software systems
 Ability to work independently and in a team setting
 Flexibility to work different shifts (24/7) with the possibility of overtime, when needed
 Daily travel required, including overnight travel occasionally. Refresh Dental offers a competitive salary and excellent benefit package including a 401k, health insurance and a professional work environment. An Equal Opportunity Employer.

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