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Regal Entertainment Group
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203 reviews

Regal Entertainment Group Employer Reviews

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  • Job Work/Life Balance
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Poor wages, even with experience
Associate Manager (Current Employee), Renton, WAJune 8, 2014
Pros: works well around school and other jobs
Cons: poor wages
It has been a descent job to carry while going to school and when I was still in high school.
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Exciting and Challenging
General Manager (Current Employee), Columbia, SCJune 4, 2014
Pros: great benefits such as free movies
New and exciting challenges happen every day. Weekly events keep things fresh. Making patrons happy is best part of job.
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Good work Environment, fair management employees
Usher (Former Employee), Anaheim Hills, CAMay 29, 2014
Pros: good co-workers
Cons: working with trash, sometimes rowdy customers
A typical day for me was going in, picking up trash in the theaters after the movie was finished and all customers had left. I would take the trash out to trash compactor. I went into movies while they played to make sure that no customers were disrupting movies for any other customers. I made sure all trash cans were emptied once they were too full. – more... I learned that many times when employees ask annoying questions trying to make you buy more things, it's because they have to do it or they get in trouble. The management was fair, they did what they had to do. I liked my co-workers, they helped make it a very fun work environment. Hardest part of the job was dealing with the customers who would get out of hand or loud during the movies. Most enjoyable part of the job was interacting with co-workers. – less
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Fun place to work, but low compensation
Promotions Manager (Current Employee), Stockton, CAMay 29, 2014
Pros: free movies
Cons: low compensation
As a manager, when doing operations duties, there is a lot of inventory management and back end cash handling to be done as well as forecasting business planning against that forecast and paperwork. It can be a great challenge.
While the job itself can be fun and challenging anyone working there must understand that movie theaters receive hundreds of – more... applications every month. For this reason large movie companies view each employee as easily replaceable, cause they are. So becoming a valued member of the company is very difficult and don't expect to be paid as a valued member. – less
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Repetitive but fun atmosphere
Associate Manager (Former Employee), Davis, CAMay 29, 2014
Pros: free movies and movie posters.
Cons: saturated with the smell of popcorn.
Typical day at work consists of mostly motivating staff and assisting patrons. Learned more about what goes on behind the scenes of running a movie theater, how to manage projection booth, how to delegate orders to a team of workers, and how to audit a theater.
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Strong ties, lack of trust above
Management (Former Employee), NortheastMay 23, 2014
Pros: free movies
Cons: 365 day a year work schedule, lack of family time
24/7 job expectations, 365 days a year. Earned valuable experience from several people, especially field operators. Field management and staff are strong and maintain strong ties with the amount of time on the job. The hardest part of the job was lack of family time and lack of trust from corporate personnel.
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Good work experience
Floor Staff (Current Employee), North Las Vegas, NVMay 19, 2014
Cash handling, provided prompt, efficient, friendly, and quality service at all times, following the liquor laws in Nevada, and handling food and beverages were some of the responsibilities I performed while working here. I only left this job because I was returning to school in a different state.
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Not What It Seems
Floor Staff (Former Employee), New Rochelle, NYMay 14, 2014
Pros: free movie tickets, paid holidays on easter, thanksgiving, and christmas.
Cons: the management is not very professional
The New Roc 18 and IMAX location is not an easy place to start working at your first job. It tends to be fast past and busy, but not everyday. But there is always something there to do. They do keep on top of cleaning during the day though.
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Fun place, but it's a minimum wage retail job
Customer Service Specialist (Current Employee), Sterling, VAMay 14, 2014
What can I say? It's just a typical movie theater. Fun, though.
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Entertaining and fun environment providing memories for a lifetime.
Box Office Team Leader (Former Employee), Buford, GAMay 10, 2014
Pros: free movies, free popcorn, what's not to like?
Cons: leaving my position to go to college. i still miss working there.
My responsibilities included training box office operators to sell tickets, up-sell gift certificates, and be courteous, polite, and efficient.

My duties also included large cash handling for counting out and closing out cash registers.

I developed a close personal relationship with my management staff. We were more like family than anything else.
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Upsell upsell !
Shift Supervisor (Former Employee), new yorkMay 5, 2014
This company has a lot of rules to be just a movie theater. Sell sell sell
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Concession and Usher
Concession Stand and Usher (Former Employee), Hollywood, FLApril 29, 2014
Working at the concession stand was a great experience because I would come in contact with people from all different cultures and ages. I also learned how to speed up so I can get the person what they have bought so they can get into their movie.

Working as an Usher also was a job of speed. I would have to work at a fast speed to get the theater clean – more... so the next movie can start. Also I had to make sure that the walk ways are clean at all times. – less
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Productive and fun working at a Movie Theater
Cashier (Current Employee), Miami Beach, FLApril 28, 2014
Pros: flexible hours
Cons: pay rate
A typical day at work starts with getting concession ready for our customer rush depending on the movie times. Being able to meet people from all around the world was very interesting. I learned that even though working at a movie theater can seem like a lot of fun it takes a lot of patience to deal with all customers. Management always worked around – more... my schedule. I worked well with co-workers and even build new friendships. There wasn't anything really hard about the job I enjoyed the experience at Regal Entertainment Group. – less
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Only good for part time high school students
Administrative Assistant- District Manager (Current Employee), Philadelphia, PAApril 13, 2014
Terrible corporate culture which trickled down to poor management. Great as a part time job only. No real advancement opportunities.
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Ok starter job for most people
Floor staff (Former Employee), Hagerstown, MdApril 9, 2014
Open snack bar, count all money for register
Pull any stock needed for the day, start cooking food and pop corn
Closing and cleaning up for the night.
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Movie theater
Assistant Manager (Former Employee), Raleigh, NCMarch 27, 2014
Pros: free movies
Cons: no weekends off, no holidays off
Great atmosphere if you love the entertainment industry. Fun environment and great employees. Was demanding on weekends and holidays. Everyone worked holidays and every weekend. No exceptions.
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A great job for High Schoolers
Floor Staff (Current Employee), Buford, GAMarch 27, 2014
Pros: free movie tickets
Cons: gossipy staff, favoritism among management
Regal is a great place to work if you're still in high school. It's a very easy job. It's not hard to find something to do or to stay busy. On a typical day it really just depends where you're scheduled what you will be doing that day. Some days I'm selling tickets, some days I'm ripping the tickets and some days I'm selling the food.
Management is – more... alright some managers are good at solving problems really quickly.
The hardest part of the job would probably be dealing with rude customers. It's inevitable working in customer service you'll deal with a lot of people that just are in the mood to be very unpleasant to everyone around them. Just try not to take it personally.
The most enjoyable part is getting to work with my friends. It's almost like we're a little family. I look forward to working with certain people everyday. Also the free movie tickets are a plus. – less
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Entry Level Position
Associate Manager (Current Employee), Chicago, ILMarch 26, 2014
As an Associate Manager, I was responsible for all of the daily operations of the theatre. I was also responsible for hiring, orientation, terminations, creating weekly movie schedule, weekly concession order and numerous other tasks. Customer service is very important in this line of business. You have to have a lot of patience dealing with variety – more... of customers. It is a an okay entry level position but the pay is low and working weekends, nights and holidays is not ideal. Also, the company is very 'bottom line' oriented and therefore their main focus is on the profit and not the customer or employees. – less
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A Day in the Life of a Regal Employee
Floor Staff (Former Employee), Kingston, MAMarch 23, 2014
Pros: free movies
Cons: not always consistent hours
Working as a Regal employee was a great experience. It provided me with the tools necessary in working with people, both as fellow employees and in a customer situation. Being a movie theater, there were busy days where one had trouble gathering their thoughts and super slow days where one would create a small mess just to have something to do. It was – more... in these moments where the positive environment would come out. I had fun with my peers on these days because no matter what it was, someone was always there to help. There was this instance where I was in the ticket booth, working with this manager in the same booth as I was. It was around the time Batman, The Dark Knight Rises came out. This customer had a coupon that allowed free admittance that he had earned through points. The only problem was that it could not be used until the day after he had come. The customer was understandably upset and he lost his temper with me. It is a terrifying experience to have a person whom is a stranger yell and loose their temper with you. However, my manager came over, sorted it out by explaining the situation to the man. He then lost his temper and tossed the coupon in my face and left. The manager had then taken me aside to make sure I was alright, offered me some time to go upstairs and sit in the break room if I needed to. The managers never carry themselves as being high and superior over others. They make it easy to approach with problems, to help with slow days by providing the allowance for small games like using empty trash bags as goals for the mini hockey games we would play on slow days because it got the cleaning done. So long as the job could get done efficiently and safely and the customer always came first, it didn't matter how it got done. They were right there with you, grabbing popcorn for you if you had a large order. There was a feeling of unity, and that there was no shame in making a mistake as they would help you to become a better employee. The same went with co-workers. If there was a new person, another worker would come and show how to perform a certain task. Show the ropes, so to speak. The first thing that would be done is to show that there are friends to be had there. I walked away with my best friend. I met her through work, and even though I no longer work there, she is still with me. When you work at Regal, there is more than just ripping tickets or just selling popcorn. You become part of the Regal family. The hardest part of the job is that it is in the entertainment side of business. There are a lot of times that a shift can be cut short, or cancelled because it is so slow and no one is coming out to see a movie that it is expensive to have so many employees working. At the end of the day, it still is a business and it has to do what is best. Another hard part is dealing with difficult or upset customers. Not all of them are understanding as to how the policies run. It makes it difficult to perform your job when there is impatience and anger towards you. The most enjoyable part of the job is when, occasionally, there would be a movie that would need to be run through to test the sound quality. It would fall upon one of the employees to sit and watch the entire movie before it is released to listen for sound quality, picture quality. It would be an amazing experience. – less
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Great Work Environment
Full-Time Associate Manager (Current Employee), Bellingham, WAMarch 19, 2014
Regal provides it employees with a sense of empowerment and provides them with great benefits.

About Regal Entertainment Group

Regal Entertainment Group hopes to create loyal subjects out of fickle movie-goers. The largest theater owner and exhibitor in – Read more